Bilingual CSR 1 - Outreach

Bilingual Client Service Representative - Outreach (English/Spanish)

 Location: Oakdale, CA 95361
 Schedule: Monday - Friday, 8:00 AM - 5:00 PM PST
 Pay Rate: $20.00 per hour
 Employment Type: Full-Time
 Language Requirement: Fluent English/Spanish (Read, Write, and Speak)
 Travel Required: Yes, Valid California Driver's License and Auto Insurance Required

Join Our Team

We are seeking a compassionate and community-focused Bilingual Client Service Representative - Outreach to support beneficiaries through education, enrollment assistance, and community engagement activities. This role is ideal for individuals who enjoy helping others, presenting information to diverse populations, and building strong relationships within the community.

As a Client Service Representative, you will conduct outreach activities, assist individuals with healthcare enrollment and disenrollment processes, provide program education, and serve as a trusted resource for beneficiaries throughout their healthcare journey.

Key Responsibilities

• Conduct face-to-face outreach activities, group presentations, and one-on-one enrollment assistance.
• Educate beneficiaries on available healthcare plan options and assist with plan selection.
• Guide beneficiaries through enrollment, disenrollment, waiver, and medical exemption processes.
• Build and maintain positive relationships with county agencies, community organizations, and program stakeholders.
• Participate in community events, health fairs, and outreach initiatives.
• Accurately document interactions and activities within the Customer Relationship Management (CRM) system.
• Perform data entry and transmit enrollment information according to established procedures.
• Assist beneficiaries with questions regarding enrollment status, healthcare options, and program eligibility.
• Support training and mentoring of new team members as needed.
• Review program materials and knowledge base content for accuracy and continuous improvement.
• Maintain production, quality, and compliance standards.
• Travel throughout the assigned service area and surrounding counties as required.

Qualifications

Required

• High School Diploma, GED, or equivalent.
• Fluent in English and Spanish, including reading, writing, and speaking.
• Valid California Driver's License and proof of automobile insurance.
• Ability to travel throughout the county and surrounding areas.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Typing speed of at least 20 WPM.
• Ability to learn new software systems quickly.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred

• Six months or more of customer service, human services, or community outreach experience.
• Experience working with low-income, underserved, or diverse populations.
• Public speaking, presentation, teaching, training, marketing, community outreach, or public relations experience.
• Experience assisting clients with government programs, healthcare services, or social service programs.

Physical Requirements

• Ability to remain seated or stationary for extended periods.
• Ability to occasionally lift and carry items weighing up to 25 pounds.

What We're Looking For

The ideal candidate is passionate about serving the community, comfortable speaking with individuals and groups, and committed to helping beneficiaries understand and access available healthcare resources. You will be a trusted advocate who can communicate complex information clearly while providing exceptional customer service.

If you are bilingual in English and Spanish, enjoy working with people, and want to make a meaningful impact in your community, we encourage you to apply today.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.