Bilingual Counter Sales

About the Role

We are seeking a customer-focused Bilingual Counter Sales Associate to support our in‑store and phone-based sales operations. This role is responsible for delivering outstanding service, assisting customers with product selection, and contributing directly to store sales and profitability. Candidates should be comfortable working in a fast-paced environment while maintaining professionalism and strong attention to detail.

Key Responsibilities

• Greet and assist walk‑in and phone customers while managing multiple requests simultaneously.
• Identify customer needs through effective questioning and active listening; assist with product selection and basic troubleshooting.
• Research and source products using POS systems, online tools, catalogs, and internal resources.
• Enter sales orders, process returns, and handle warranty requests following company guidelines.
• Provide timely follow-up on quotes, product inquiries, and delivery updates; notify customers of delays or issues.
• Build strong customer relationships and maintain a clean, well-stocked showroom.
• Prepare and follow up on sales quotes; promote store products, special offers, and complementary items.
• Communicate sales leads to outside sales and management; support inventory goals by promoting surplus or discounted items.
• Resolve customer concerns professionally while adhering to pricing and credit policies.

Requirements

Language Skills

• Conversational fluency in English and Spanish.
• Ability to read and write in English for order processing and documentation.

Education & Experience

• High School Diploma or GED required.
• Minimum 2 years of experience in the HVAC/R industry or equivalent education/experience.
• Preferred: 2 years of sales and service experience in HVAC/R or a similar technical field