Bilingual Collector I

Lithia & Driveway

Tigard, OR

Apply

JOB DETAILS

SALARY

SKILLS

Accounts Receivable Processing, Best Practices, Call Volume, Collections Regulations, Communication Skills, Computer Skills, Consumer Loans, Contract Requirements, Corrective Action, Credit and Collections, Customer Experience, Customer Support/Service, Dental Insurance, Detail Oriented, Equal Employment Opportunity (EEO), Finance, High School Diploma, Insurance, Lift/Move 25 Pounds, Loss Mitigation, Microsoft Excel, Microsoft Office, Microsoft Windows Operating System, Microsoft Word, Multilingual, Multitasking, Negotiation Skills, Past Due Accounts, Performance Metrics, Physical Demands, Regulatory Requirements, Stock Purchase Plans, Time Management, Typing, Vision Plan

LOCATION

Tigard, OR

POSTED

10 days ago

Dealership:L0238 Driveway Finance Corporation Bilingual Collector I? The DFC Collector I responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due. The DFC Collector I reports to the DFC Collections Supervisor. Responsibilities + Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income + Process, follow up, and resolve inbound collection and customer service telephone inquiries + Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations + Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes + Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered + Meet or exceed established call volume and account action requirements + Other duties as assigned Skills and Qualifications + Basic knowledge of installment loans, consumer collections, and collections regulations & laws + Previous collections experience preferred + Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift + Strong attention to detail + Sense of urgency + Excellent communication + PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.) We offer a comprehensive benefits package designed to support you and your family, including: + Pay - $22/hr Bilingual + Medical, Dental and Vision Plans + Paid Holidays & PTO + Short and Long-Term Disability + Paid Life Insurance + 401(k) Retirement Plan + Employee Stock Purchase Plan + Lithia Learning Center + Vehicle Purchase Discounts + Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Competencies + Does the right thing, takes action and adapts to change + Self-motivates, believes in accountability, focuses on results, makes plans and follows through + Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results + Thrives on a team, stays positive, lives our values Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.* + Up to 1/3 of time: standing, walking, lifting up to 25 pounds + Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing *Reasonable accommodations may be made to enable individuals to perform the essential functions. NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

About the Company

Lithia & Driveway

INDUSTRY

Other/Not Classified