Collections Specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. They identify accounts with overdue payments and keep records of the amount owed and the length of the delinquency.Essential Job Duties & ResponsibilitiesIncrease the collection of outstanding payments within the personal finance department, as an individual contributor in the collections processIdentify accounts with overdue payments and find solutions to help bring their loans to a current statusMaintain daily, weekly and monthly collection and metric goalsMake outbound and inbound calls with clients to resolve debts owedAll in compliance with GoodLeap's collections policies and proceduresRequired Skills, Knowledge & Abilities1‑2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion toolsExcellent verbal and written communication skillsPrior telemarketing experience with financial products preferredProficiency with Microsoft Office applicationsSelf‑motivated and extremely goal‑orientedTeam playerProfessional demeanorBilingual English/Spanish requiredCompensation$19.00 / hr. + bonus#J-18808-Ljbffr