About Pair TeamWe're an innovative, mission‑driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech‑enabled medical group, we deliver whole‑person care – clinical, behavioral, and social – by partnering with organizations deeply connected to the communities we serve. We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high‑impact care. By leveraging AI and automation to reduce administrative burden, streamline coordination, and ensure timely, personalized support, we close care gaps and improve outcomes for high‑need patients.We are one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high‑need patients. Our model has demonstrated a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.At Pair Team, we don't just deliver care – we're building the future of more equitable, community‑driven healthcare.Our ValuesLead with integrity: keep commitments and take responsibility for our actions; be dependable and choose authenticity over perfection.Embrace challenges: step forward into discomfort instead of retreating into safety; provide feedback with candor and kindness.Break through walls: go the extra mile for patients, partners and each other; run toward hard things; remain resilient and challenge the status quo.Act beyond yourself: build each other up and respect boundaries; seek first to understand and assume positive intent.Care comes first: hold ourselves to the highest standards for patients; relentlessly pursue our mission; care for ourselves to care for others.In the NewsForbes: “For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most”TechCrunch: “Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team”Axios: “Pair Team collects $9M for Medicaid‑based care”About the OpportunityAs the Care Team Manager, you will play a critical role in our whole‑person, interdisciplinary care model. You will directly outreach and engage with individuals living with Serious Mental Illness, Substance Use Disorder, experiencing homelessness, and/or high medical needs. You will focus on building relationships and providing ongoing support to those whose quality of life can be improved with the Enhanced Care Management benefit. With lived experience in the local community, you will serve as an empathetic problem‑solver, collaborating closely with partner clinics, community organizations, and Pair Team's care coordinators.You will manage six interdisciplinary pods, supporting up to 18 Lead Care Managers (LCMs) to drive high‑quality patient care and effective engagement strategies for individuals with complex medical and social needs.This role is ideal for a dynamic leader with a multidisciplinary care team background who can navigate and support a collaborative care model. You should be passionate about improving healthcare access and outcomes for underserved communities.Note: Internally, this role is referred to as a Lead Care Manager, Team Manager.What You'll DoLead and develop your team: build trust and strong relationships with Lead Care Managers; provide 1:1 coaching, support, and management to ensure high performance and team cohesion.Ensure quality of care: conduct bi‑weekly audits of LCM work to maintain high‑quality patient care, including timely and clear documentation, up‑to‑date tasks, and tailored care plans.Monitor performance metrics: use dashboards to track key metrics and ensure trending positively; be the first point of contact for escalations and troubleshooting.Training and onboarding: assist with development and implementation of new hire and ongoing training programs; support the LCM interview process and maintain standard operating procedures (SOPs).Foster collaboration: serve as the primary liaison between LCMs, their assigned clinics, care plans (including community supports), and cross‑functional stakeholders; promote effective communication across internal teams, clinic partners, and external healthcare providers.Drive process improvement: identify opportunities to enhance care management and coordination efforts, ensuring recommendations are communicated effectively across the healthcare team.What You'll NeedAt least 2 years of experience managing large individual contributor teams, ideally in a healthcare or community care setting.2+ years of experience with community engagement, patient navigation, or social work.Experience in a care team background, navigating multidisciplinary collaborative care models.Bilingual – English/Spanish.Strong understanding of cultural fluency and knowledge of community resources.Demonstrated experience working with individuals with complex chronic needs, such as homelessness or severe mental illness/substance use disorder.Technical proficiency with CRM databases, basic Excel, Word, email, and video conferencing tools.Must have a quiet, HIPAA‑compliant at‑home work environment with reliable internet and cell phone access.Because We Value YouSalary: $70,000 - $80,000Comprehensive health, vision & dental insurance401(k)Equity compensation packageMonthly $100 work‑from‑home expense stipend for your WFH daysGas reimbursements for your on‑site engagement daysFlexible vacation policy — take the time you need to recharge!We provide all of the equipment needed for the roleOpportunity for rapid career progression with plenty of room for personal growth!Pair Team is an Equal Opportunity Employer. We value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.Pair Team participates in E‑Verify to verify employment eligibility for new hires.Any offer of employment at Pair Team is conditioned upon passing a pre‑employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including criminal history, reference checks, and driving records if a role requires vehicle use.We do not conduct any TA business outside of our @pairteam.com emails. If you are ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.Note: Due to the high volume of requests, we are unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!#J-18808-Ljbffr