Call Centers, Call Volume, Case Management, Communication Skills, Community Programs, Community Support, Computer Systems, Customer Service Management, Customer Support/Service, Department of Health and Human Services, Human Health, Interpersonal Skills, Multilingual, Multiplatform/Cross-Platform, Psychiatry and Mental Health, Rentals, Spanish Language
We are seeking dedicated individuals to join our team as Bilingual (Spanish, Haitian Creole, or Portuguese)Call Takers supporting community outreach initiatives. In this role, you will connect individuals in need with essential programs and services. The position offers $22 per hour and a hybrid schedule with three days on-site and two remote workdays, with potential for long-term growth and full-time employment.
Schedule/Work Arrangement
- Monday to Friday, 7:00 AM - 3:00 PM, 8:00AM to 4:00PM, or 9AM - 5PM
- Training Schedule: First 2 weeks, Mon - Fri 10:00AM to 3:00PM - Fully remote except for 2nd week Thursday - on site to see the office
Why This Job Is Awesome / Your Impact
- Make a difference by helping individuals access essential resources and support
- Gain experience working in health and human services, expanding your knowledge of community programs
- Develop valuable skills in navigating multiple computer systems and platforms
- Contribute to organizational growth and community well-being through your work
- Be part of a supportive team committed to long-term service and professional development
Responsibilities
- Manage caller expectations while providing compassionate assistance
- Document and input call details accurately across various computer systems
- Navigate multiple platforms efficiently during high call volume days
- Address a variety of issues, from rental assistance to mental health support
- Support callers by delivering clear information and guidance
Credentials
- High school diploma or equivalent required
- Basic computer skills and ability to navigate multiple systems
- Bilingual skills in Spanish, Haitian Creole, or Portuguese
Required Experience and Skills
- Minimum of two years of relevant work experience or five years of consistent employment
- Strong interpersonal and communication skills
- Demonstrated ability to handle sensitive conversations with empathy and professionalism
- Experience in customer service, case management, or health/human services preferred
There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.
ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.
PandoLogic. Keywords: Call Center Representative, Location: Framingham, MA - 01704