Bilingual Account Representative

Bilingual Account Representative (English/Spanish)

Location: Fort Worth, TX 76137 (Onsite)

Make an Impact. Earn More. Grow Fast.

As a Bilingual Account Representative, you will help customers get back on track with their auto loans through solution-focused conversations and effective negotiation. Your ability to build trust, resolve delinquent accounts, and drive results directly impacts customers’ financial stability—while increasing your earning potential.

If you thrive in a fast-paced, performance-driven environment where effort is rewarded, this is your opportunity to grow.

Compensation & Schedule

• $18.00–$19.00/hour (based on experience)
• Full-time, Temp-to-Perm
• 8-hour shifts between 7:00 AM – 10:00 PM (start times may include 7 AM, 8 AM, 9 AM, or 1 PM)
• Must be flexible to work up to 2 Saturdays per month

Upon Permanent Hire

• $600 sign-on bonus
• Monthly incentive program (typically $150–$250)
• Overtime available

About the Role

In this role, you will manage early-stage delinquent auto loan accounts and guide customers toward resolution before accounts escalate. Your success will help reduce credit loss, prevent repossessions, and support customers in maintaining financial stability, all while meeting performance goals in a structured call center environment.

Key Responsibilities

• Manage assigned early-stage delinquent accounts in compliance with company policies and FDCPA regulations
• Make and receive high-volume inbound and outbound calls using an auto dialer
• Identify causes of delinquency and negotiate payment plans or alternative solutions
• Encourage electronic payment options and timely account resolution
• Accurately document customer interactions and payment activity in internal systems
• Meet or exceed performance metrics including call volume, payments collected, and promises kept

Minimum Qualifications

• Fluent in English and Spanish with strong verbal and written communication skills
• At least 1 year of recent customer service or call center experience (collections or accounts receivable preferred)
• High School Diploma or GED
• Strong negotiation and problem-solving skills
• Ability to remain professional and solution-focused during difficult conversations

Legal Notice

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