Big Data Support Engineer, SMGS Ops - DP&I - Data Platform

Amazon.com Inc

Dallas, TX

JOB DETAILS
SKILLS
Amazon Simple Storage Service (S3), Amazon Web Services (AWS), Big Data, Cloud Computing, Conferences, Customer Support/Service, Data Analysis, Data Lake, Data Management, Database Extract Transform and Load (ETL), Debugging Skills, Detail Oriented, Develop and Maintain Customers, Diversity, Government, Health Maintenance, Identify Issues, Leadership, Marketing, Mentoring, Multiplatform/Cross-Platform, NoSQL, Onboarding, Operations Management, Process Improvement, Root Cause Analysis, Sales, Scalable System Development, Startup, Systems Administration/Management, Technical Support
LOCATION
Dallas, TX
POSTED
30+ days ago

AWS is seeking a Big Data Support Engineer for the Galaxi Data Platform Team in the AWS Sales, Marketing, & Global Services (SMGS) org.

We, the Galaxi Data Platform Team, are in the business of helping our customers securely, conveniently, and quickly manage and gain insights into the organizations Sales and Marketing data at scale. We are looking for a driven and results-oriented engineer who can support services, that enable customers to self-serve data access for analytics and transaction systems on a multi-petabyte data lake. The ideal candidate thrives in a fast-paced environment, relishes working with big data technologies, and enjoys the challenge of complex business contexts that are typically being defined in real-time.

The ideal candidate will be motivated, have strong attention to detail, and will model Amazon Leadership Principles. A familiarity with AWS technologies including S3, Glue, LakeFormation, Redshift as well as other no-SQL solutions which form the foundation of these systems is an asset.

Key job responsibilities

  • Work closely with multiple data platform teams focused on data engineering, analytics, orchestration and ETL tools, to build highly scalable systems and manage operations.
  • Interface with globally dispersed data consumers to maintain overall health and stability of systems.
  • Work closely with multiple engineering teams and product teams to implement automated solutions across a variety of applications and systems.
  • Possess good technical knowledge in Infrastructure, Operational Excellence, System Tuning, and Monitoring.
  • Participate in design reviews for complex systems.
  • Perform root cause analysis and drive process and service improvements as a result.
  • Document frequently occurring issues and report them to SMEs.
  • Resolve customer tickets related to access provisioning, account vending and data onboarding.

A day in the life

As a Big Data Support Engineer, you will work closely with our customer teams focused on data engineering, analytics, orchestration and ETL tools, to build highly scalable systems and manage operations of the Data Platform including monitoring its overall health and stability. The perfect candidate will be a customer obsessed engineer who possesses good technical knowledge in Infrastructure, System Tuning, Troubleshooting, Debugging and Monitoring. You will have the opportunity to implement automated solutions across a variety of applications and systems.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles