Accounts Receivable, Beverages, Casinos, Communication Skills, Community Development, Community Support, Compensation and Benefits, Corporate Law, Corporate Policies, Customer Support/Service, Economic Development, Economic Growth, Gaming, Green Business, Green Construction, Health Plan, Housekeeping/Cleaning, Incentive Programs, Interpersonal Skills, Mobile Devices, Point of Sale (POS) Systems, ServSafe Certification, Smartphones, System Operations
Beverage Server
WarHorse Gaming, a division of Ho-Chunk, Inc.
Location: Omaha, NE
Job Type: Full-time | Varying schedule based on business needs
Compensation & Benefits
About Ho-Chunk, Inc. & WarHorse Gaming
Ho-Chunk, Inc. is an economic development corporation of the Winnebago Tribe of Nebraska focused on building sustainable economic growth and employment opportunities for Tribal members.
WarHorse Gaming is the gaming and entertainment division of Ho-Chunk, Inc., operating Nebraska casino properties in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The organization is committed to delivering exceptional guest experiences and supporting community economic development.
Our work is guided by our core NATIVE values:
- Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska
- Accountable – Doing what’s right
- Team-Focused – Supporting one another
- Innovative – Creating better guest experiences
- Visionary – Driving long-term success
- Excellence – Delivering high performance
Position Summary
The Beverage Server is responsible for delivering prompt, friendly, and efficient beverage service to guests while ensuring an exceptional guest experience. This role takes and processes drink orders, prepares and serves beverages according to standards, and maintains cleanliness and service efficiency in a fast-paced casino environment.
Key Responsibilities
- Provide prompt, friendly, and efficient beverage service to guests
- Accurately input beverage orders into the POS system
- Prepare and serve beverages according to company standards, including proper garnishing and presentation
- Retrieve used glassware and maintain clean service areas
- Ensure guest satisfaction by anticipating needs and responding promptly
- Comply with all liquor service laws, company policies, and internal controls
- Follow responsible beverage service training standards (S.M.A.R.T. or T.I.P.S.)
- Maintain proper balance of server bank, where applicable
- Set up beverage stations and ensure readiness for service
- Attend required meetings, training sessions, and briefings
- Promote positive guest relations and team collaboration
- Maintain a clean, neat, and professional appearance at all times
- Perform other duties as assigned
Qualifications & Experience
Required:
- Must be at least 19 years of age
- High school diploma, GED, or equivalent
- Ability to provide excellent guest service in a fast-paced environment
- Strong communication and interpersonal skills
- Ability to operate POS systems and handheld/mobile devices
- Commitment to ethical conduct and guest satisfaction
- Ability to secure and maintain a Nebraska Gaming License
Preferred:
- Previous customer service or hospitality experience
- Experience with tablet or smartphone-based ordering systems
Certification Requirements
- TIPS Alcohol Awareness Certification or equivalent
- ServSafe Certification (preferred or required based on assignment)
- Nebraska Gaming License (required and must be maintained)
Work Environment & Physical Requirements
- Frequent standing and walking for extended periods
- Ability to carry trays of beverages and supplies (up to 25–30 lbs)
- Exposure to loud, high-energy casino and entertainment environments
- Frequent interaction with guests and team members in a fast-paced setting
- Ability to maintain composure and service quality under pressure
Schedule
- Travel is not required for this position
- Must be available to work varying schedules, including nights, weekends, holidays, and peak business periods
Why Join This Team?
- Mission-driven organization supporting Tribal economic development
- Strong NATIVE values guiding workplace culture
- Fast-paced hospitality environment with guest-focused service
- Opportunities for growth within beverage and casino operations
- Team-oriented culture focused on service excellence
Our Commitment to Diversity
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Preference may be extended to persons of Indian descent in accordance with applicable law.