Beverage Operations Assistant Manager

Pay Rate: $66,560 starting salary

SUMMARY: To provide leadership to the Beverage Department staff and support to the Beverage Operations Manager in all areas of operations. Responsible for a high level of guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead daily department operations with direct supervision of supervisors, bartenders, bar backs and casino wait staff
• Communicate service goals and operational priorities in each pre-shift briefing to ensure consistent understanding and delivery of expectations
• Support hiring, onboarding, scheduling, and continuous development of team members to ensure alignment with Treasure Island's service standards
• Create, maintain, revise and provide direction regarding training manuals, policy/procedure manual, and job descriptions
• Establish and uphold quality, service and cleanliness standards
• Regularly review inventory levels, labor utilization, and ordering needs to meet demand while maintaining financial controls
• Monitor and enforce compliance with policies, regulatory requirements, and responsible alcohol service practices (TIPS-certified), administering corrective actions as appropriate
• Address guest questions, complaints or concerns in person and through GuestX
• Resolve staff and guest issues effectively to sustain a positive, productive workplace and positive guest experience
• Partner with the Beverage Operations Manager to analyze POS data and financial reports to control costs and improve performance
• Cash handling and age-restricted beverage service

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• 3-years supervisory experience leading large teams in in high-volume, multi-outlet beverage operations
• Strong working knowledge of beverage service standards, compliance requirements, and responsible alcohol service laws
• Excellent communication, leadership, and problem-solving abilities that foster teamwork and accountability

Preferred:

• Prior experience in a casino or resort environment with multi-bar operations
• Familiarity with guest satisfaction metrics or loyalty tracking systems
• Experience using data to evaluate service performance or financial outcomes
• Previous experience with MS Excel, MS Word and computerized point of sale system

Skills

Required:

• High attention to detail and accuracy in reporting and compliance tracking
• Excellent organizational and multitasking skills in a fast-paced, high-volume setting
• Clear written and verbal communication that supports team clarity and guest satisfaction
• Strong problem-solving and decision-making under pressure
• Effective leadership with the ability to motivate, coach, and develop diverse teams

Preferred:

• Strong computer skills in Microsoft Office and Windows

Abilities

Required:

• Perform efficiently and accurately in a fast-moving, high-volume hospitality environment.
• Present a professional image and demonstrate strong interpersonal courtesy toward guests, team members, and management
• Assist in managing budgets, labor planning, and operational expenses to achieve financial targets
• Lead multiple projects and tasks independently, maintaining a calm, solution-oriented approach under pressure
• Deliver clear and confident communication when interacting with teams and guests alike.
• Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING

• Treasure Island WAVE guest service training
• TIPS training and certification
• Bloodborne Pathogens training
• Serve Safe Certification
• AGYLSIS Training
• Effectively Handling Harassment training
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to walk and / or stand and sit for long periods throughout the day
• Must have a good sense of balance and be able to bend and kneel
• Must be able to push, pull and grasp objects
• Must have the ability to independently lift up to 25 pounds infrequently
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Extensive computer use
• Occasionally must deal with angry or hostile individuals
• Occasionally overtime may be required
• High volume direct public contact