Benefits Systems Analyst (AI / ServiceNow)

The Benefits Systems Analyst supports the administration accuracy and optimization of employee benefits programs across the University of North Carolina System. This position serves as the functional subject-matter expert for benefits-related processes within the institutions HRIS, e.g. Banner PeopleSoft or other UNC System platforms, benefits enrollment platforms, and case management system, ensuring compliance with UNC System Office policies, State of North Carolina regulations, and federal requirements.

The role is critical in supporting faculty, EHRA non-faculty, SHRA staff, temporary employees, and graduate assistants across a complex higher-education environment.

Responsibilities

The Benefits Systems Analyst is responsible for supporting and maintaining the Benefits Services Center operating systems, ensuring accurate administration of benefit programs and compliance with regulatory requirements. This role serves as the functional expert for building benefits modules within the technology-based platforms, e.g. Service Now, and oversees system configuration, data integrity, data analytics, reporting, and analysis, and integrations with external benefit providers.

Key Responsibilities

• Analyzes, designs, and implements system processes to support the BSCs administration of medical supplemental health retirement well-being programs, special leaves, and other benefit programs for faculty, staff, and student employees.
• Conducts routine audits, manages electronic data interfaces, coordinates, and assists with open enrollment system activities.
• Provides advanced troubleshooting for system and data issues.
• Collaborates closely with internal and external stakeholders and vendors to optimize system performance, resolve discrepancies, and enhance user experience in ServiceNow.