Job Title:
Benefits Services Representative I
Department:
Human Resources
Country:
United States of America
State/Province:
Arkansas
City:
Lowell
Full/Part Time:
Full time
Job Summary:
Under close supervision, this position provides administrative and operational assistance for benefits programs by processing documentation, maintaining records, and assisting in day-to-day activities.This role facilitates accurate and timely handling of benefits data, filings, and documentation across internal and external systems while upholding confidentiality standards. The incumbent supports benefits events and program initiatives, executes routine processes, and escalates complex issues to promote consistent and compliant service delivery.
Job Description:
Key Responsibilities:
Assist with benefits-related processing from initial filings to application of programs; monitor notices, verify information exchanges with vendors, reconcile documentation discrepancies, and manage records across internal and external systems
Support day-to-day benefits administration activities by preparing, distributing, and tracking forms, enrollments, and required documentation for programs
Maintain and update benefits data and records within systems and filing structures, ensuring timely entry, consistency, and proper documentation retention
Provide administrative support for benefits operations and events, including assembling materials, managing correspondence, and coordinating documentation needs for initiatives such as open enrollment and wellness programs
Escalate complex situations to senior team members for guidance and resolution
Meet acceptable standards of service center metrics, such as unavailable time, resolution and processing accuracy and timeliness
Maintain a high level of data integrity and protection of personally identifiable information (PII) in systems
Perform additional administrative duties as the need arises
Qualifications:
Minimum Qualifications:
High School Diploma/GED with up to 1 year of experience in contact center, customer service, human resources, or related field, and/or military equivalent
AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences:
Experience using computers and phones in a professional/office setting, including Microsoft Office suite (Outlook, Excel, etc.)
Ability to act professionally, maintaining composure and confidentiality
Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
Ability to meet or exceed customer needs and expectations to provide excellent service
Ability to process information with high levels of accuracy
Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner
Ability to protect sensitive data to ensure privacy during the process of storage and communication
This position is not eligible for employment-based sponsorship.
Compensation:
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.
Benefits:
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education:
GED (Required), High School (Required)
Work Experience:
Customer Service/Account Manager
Job Opening ID:
00630447 Benefits Services Representative I (Open)
"This job description has been designed to indicate the general nature and level of work performed by employees within thisclassification.It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
Fortune 500 experience. Career advancement. Nationwide relocation possibilities.
Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.
Why J.B. Hunt?
J.B. Hunt is a leading transportation and logistics company for one simple reason - our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.
What are we looking for?
J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.
J.B. Hunt is proud to serve individuals of all abilities. If you need assistance completing your application, please contact us at people.support@jbhunt.com .
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.