We work with working families to help them understand and access benefit programs designed to support long-term financial security. Through partnerships with unions, associations, and member-based organizations, we provide individuals with clear guidance, reliable support, and a professional experience from start to finish.
Our goal is to make each interaction simple, informative, and helpful, while ensuring members feel confident about the options available to them.
This is a long-term career opportunity for individuals who are motivated, professional, and looking to grow. In this role, you will connect with members who have requested information about their benefit options. Your focus will be to educate, answer questions, and guide families through a supportive consultation process.
You will be responsible for creating a positive experience, building trust, and helping members make informed decisions.
Conduct virtual consultations by phone or video
Explain benefit options in a clear, professional, and easy-to-understand manner
Complete follow-ups, policy reviews, and ongoing member support
Maintain accurate digital records and documentation
Follow company processes and compliance standards
Build strong relationships with the families and members you assist
Fully remote work with flexible scheduling
Structured training and onboarding
Ongoing mentorship and professional development
Clear advancement opportunities into leadership
Recognition programs, incentives, and optional travel opportunities
A supportive team environment focused on long-term growth
Strong communication and people skills
Comfortable using Zoom, phone systems, and online tools
Self-motivated and able to work independently from home
Coachable, reliable, and focused on professional growth
Organized and able to manage daily tasks effectively
High school diploma or equivalent required
Post-secondary education is considered an asset
Must be legally authorized to work in Canada or the United States