High school diploma or GED required
Customer service or call center experience is a plus (not required — we’ll train the right person)
Strong communication and problem-solving skills
Ability to adapt your service approach to different personalities and communication styles
Tech-savvy with basic computer proficiency
Guide members through benefits enrollment and assist with updates to health and/or pension plans
Deliver personalized support via phone, email, and webchat — we prioritize quality over speed
Start on a single client account and, over time, be cross-trained to support multiple clients
Use empathy, professionalism, and clear communication to handle a variety of member concerns (including sensitive or complex issues)
Interpret plan documents and explain them in simple, easy-to-understand language
Handle confidential information responsibly in line with HIPAA and data privacy standards
Remote Benefit Customer Service Representative (Local Candidates Only) — Pittsburgh, PA
Remote Benefit Customer Service Representative opportunities are available in Pittsburgh, PA! Local candidates only — please apply today.
Join our team as a Benefit Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people’s lives every day.
Schedule & Flexibility
No weekend shifts — ever
Monday–Friday only
During peak season: Full-time (40 hours/week) with potential overtime
During off-peak: 32–40 hours/week based on client needs
Must be flexible to work shifts between 8:00 AM – 8:00 PM, with occasional extended hours up to 9:00 PM or 11:00 PM for short periods
A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries.
Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day.
A-Line Staffing can offer short-term, long-term and direct-hire opportunities to professionals across the United States. We hire only the most qualified and talented individuals in the country. Our recruiting, selection and stringent screening processes have strengthened our reputation for delivering quality customer service and unbeatable talent.
For our commissioned clients, A-Line Staffing closely follows the standards and practices established by The Joint Commission. For all of our clients and employees, our commitment to continual improvement combined with a strict code of ethics provides an atmosphere of respect and unparalleled professionalism.
To find out how A-Line Staffing Solutions can share our talent with you, please contact us today. We are eager to include you among our most valued and satisfied clients. If you are a professional and would like to learn more about open opportunities in your area, please contact us today. We are always searching for talented and enthusiastic professionals