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Benefits Customer Service Representative III

Iconma

Baltimore, MD

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JOB DETAILS
SALARY
$27.10–$32.10 Per Hour
SKILLS
Analysis Skills, Billing, Brokerage, Compensation and Benefits, Corporate Policies, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Documentation, Health Insurance, Health Plan, High School Diploma, Onboarding, Operations Processes, Problem Solving Skills, Regulatory Compliance, Sales Administration, Sales Management, Sales Support, Systems Administration/Management, Time Management
LOCATION
Baltimore, MD
POSTED
5 days ago
Our client, a Health Insurance company, is looking for a Benefits Customer Service Representative III for their Baltimore, MD/ Hybrid location.
 
Responsibilities:
  • This position is a critical resource for large accounts within the Account Management Team providing day to day expertise on benefit administration and serves as the primary client contact for service issue resolution.
  • Builds and cultivates effective long-term relationships and a high level of satisfaction with client HR staff, Brokers, and Consultants assigned to major strategic clients.
  • Maintains an in-depth knowledge of products, operational procedures, and regulatory compliance, promoting customer trust, satisfaction, and loyalty.
  • 40% Acts as the primary point of contact for client’s HR staff, identifying, assessing, and responding to service questions, while providing personalized, comprehensive, and timely verbal and/or written answers.
  • Demonstrates independent thinking and flexibility while servicing account’s requests related to benefit administration, enrollment, billing, claims, operating procedures, and regulatory compliance.
  • 30% Applies superior communication, analytical, and problem-solving skills to resolve or triage inquires to the respective business partners within the company. Responsible for documenting, tracking, coordinating, and closing issues and communicating results back to client.
  • 10% Builds and maintains an active and strong cultivated relationship with client, acting as a trusted advisor.
  • 10% Maintains an in-depth knowledge of benefit administration, system platforms, vendor partnerships, and corporate and medical policies, providing quick and accurate assistance to the client. SME for internal departments, providing expert knowledge of client’s overall plan design.
  • 10% Support the Account Manager in conducting nationwide employer and employee educational and communication meetings in person and virtually. Partners with onboarding and account management tea to assist with providing an exceptional client experience during new business implementation and renewing account retention.
 
Requirements:
  • Education Level: High School Diploma
  • Education Details: or GED
  • 3 years Experience in sales, sales support, implementation, benefit administration or customer service is required In Lieu of Education
  • Experience in a sales administration role.
  • Sales/Customer Support experience.
  • Strong Customer Service Skills, Claims and Benefits Knowledge, Ability to Manage High Volume Workloads, Critical Thinking and Problem-Solving Skills, Strong Documentation and System Skills, Adaptability and Ability to Learn Quickly.
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/