Benefits Coordinator

CPFD is currently hiring for one Benefits Coordinator position based in either Ontario, CA or Stockton, CA!

Position Summary:

The Benefits Coordinator is responsible for the day-to-day administration of employee benefits programs and related HR support functions. This role ensures accurate processing of benefit enrollments, invoice reconciliations, employee communications, and benefit education initiatives. The ideal candidate is highly organized, detail-oriented, analytical, and customer-service driven, with strong Excel skills and the ability to manage confidential information with professionalism, and bilingual proficiency in English and Spanish is highly preferred.

The hourly pay range for this position on-site, hourly, non-exempt position is $28.00 to $34.00 per hour ($58,240.00 - $70,720.00 annually).

Roles & Responsibilities:

Benefits Administration

• Process employee benefit enrollments, changes, terminations, and qualifying life event updates in a timely and accurate manner.
• Maintain benefit records and ensure data accuracy across HRIS and benefits administration platforms.
• Serve as a point of contact for employees regarding benefit plans, eligibility, claims issues, and general benefit questions.
• Assist employees in resolving benefit concerns by coordinating with insurance carriers, brokers, and internal HR team members.
• Support COBRA, FMLA, leave of absence, and other benefit-related processes as assigned.

Invoice Reconciliation & Reporting

• Reconcile weekly, bi-weekly, and monthly benefit invoices to ensure billing accuracy.
• Investigate discrepancies, resolve carrier billing issues, and coordinate adjustments or corrections.
• Prepare reports, summaries, and spreadsheets related to benefit participation, costs, and trends.
• Utilize Excel to analyze data, track enrollments, and create reconciliation reports.

Employee Communication & Education

• Conduct benefit orientations for new hires and explain available benefit options.
• Coordinate and conduct annual Open Enrollment meetings and communications.
• Organize and facilitate 401(k) education meetings with plan providers and employees.
• Create and distribute employee benefit communication materials, notices, and reminders.

Service Awards Program Administration

• Manage the employee service award program.
• Track employee service anniversary dates and maintain accurate records.
• Notify eligible employees and managers of upcoming service milestones.
• Order, track, and distribute service award items in a timely manner.

General HR and Payroll Support

• Partner with HR and Payroll team members on special projects, audits, compliance activities, and employee engagement initiatives.
• Maintain confidentiality of sensitive employee and company information.
• Ensure compliance with applicable federal, state, and local regulations related to employee benefits.
• Assist with policy updates, employee files, and other HR administrative tasks as needed.
• Other duties as assigned

Job Requirements:

Education: Associate's or Bachelor's degree in Human Resources, Business Administration, Accounting, or related field preferred.

Experience: Two plus years of benefits administration, HR, payroll, or related experience preferred.

Knowledge: Knowledge of federal and state requirements regarding the administration of employee benefit programs: e.g., COBRA, HIPAA, FMLA, CFRA. Knowledge of basic accounting principles and reconciliation processes. Strong working knowledge of Microsoft Excel, including formulas, sorting/filtering, pivot tables, and data reconciliation. Bilingual in English and Spanish strongly preferred.

Working knowledge of the following platforms/programs is a plus:

• Employee Navigator
• UKG Pro
• Empower PSC

Skills and Abilities: Excellent written and verbal communication skills and strong public speaking and facilitation skills (both in one-on-one setting and in group setting). Strong ability to manage multiple projects simultaneously and adapt to rapidly changing priorities. Excellent consistency and numerical aptitude. Critical thinking skills to evaluate data and programs to analyze content, screen for errors, make changes and recommendations. Advanced skills in WORD, PowerPoint and Excel. Ability to maintain confidentiality. Strong attention to detail, excellent organizational and follow-up skills. Ability to work in a team and to foster a cooperative working environment. Additional Skills and abilities:

• Strong analytical skills with attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Ability to handle multiple priorities and meet deadlines.
• Ability to maintain confidentiality and exercise discretion.
• Strong customer service and problem-solving skills.
• Customer Service Focus
• Team-oriented with strong collaboration skills
• Initiative & Follow-Through

PM21