Benefits Administrator (Temporary Assignment)

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Benefits Administrator is a key organizational role that involves managing and executing various tasks related to employee benefits. This includes assisting in the implementation and administration of benefit plans and programs, as well as ensuring effective communication between the company and its employees regarding these benefits. They work closely with the Benefits Manager and operate under varying levels of supervision to support the overall objectives of the companys benefits strategy.

PLEASE NOTE: This position is currently only available as a temporary assignment. We anticipate this assignment to have a duration of 3-6 months.

Compensation

This role is a non-exempt position with a targeted salary range of $19.00/hr to $26.00/hr.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.

Essential Functions

• In partnership with the benefits vendor(s), assist the Benefits Manager with annual open enrollment via HRIS system setup, testing, and reporting; provide any necessary support with employee communication and inquiries.
• Provide friendly and knowledgeable customer service by responding to employee questions related to benefits or by referring them to the appropriate vendor while maintaining communication to ensure the issue has been resolved timely.
• Audit and submit carrier and other benefit supplier invoices for payment.
• Ensure benefit enrollments are processed for new hires, separated employees, and employees with qualifying life events accurately and within the required timeframes.
• Create and monitor regular and ad hoc reports related to benefits and leave administration as needed.
• Assist the HRIS Analyst in the audit and testing of benefit feeds to/from UKG as needed.
• With the help of external vendor(s), assist in the planning, development, implementation, and monitoring of company-wide wellbeing initiatives; responsible for plan administration, participant communications, and customer service related to wellness activities.
• Function as internal point of contact for worker's compensation, specifically contacting employee's after injury to collect necessary paperwork, process, document, evaluate claims and file claim with worker's compensation carrier within required timeframe(s); assist in investigations when needed.
• Coordinate the collection of and determine employee portion of premiums during leave of absences, correspond with employee(s) as appropriate and track payments and/or deductions, accordingly.
• In partnership with the benefits vendor(s), help ensure required notifications and forms documenting LOAs are completed accurately and in a timely manner; ensure Payroll and IT departments update employee records with correct leave begin-and-end dates.
• Systematically audit data and feeds on a monthly basis to ensure that information is transmitting accurately and on a timely basis between UltiPro and Benefits platform.
• Ensure carrier and benefit supplier invoices are accurately audited and submitted monthly to Accounts Payable.
• Identify opportunities for both improved efficiencies and processes as it relates to audit systems/processes.
• Perform other duties as assigned.
• In partnership with the benefits vendor(s), assist the Benefits Manager with annual open enrollment via HRIS system setup, testing, and reporting; provide any necessary support with employee communication and inquiries.
• Offer excellent customer service by addressing employee benefits inquiries and guiding them to the right resources. Escalate to Benefits Manger as needed.
• Audit and submit carrier and other benefit supplier invoices for payment.
• Maintain and update benefit records.
• Process benefit enrollments for new hires, separated employees, medical support orders, and employees experiencing qualifying life events in a timely manner.
• Generate regular and special reports concerning benefits and COBRA enrollments.
• With the help of external vendor(s), assist in the planning, development, implementation, and monitoring of company-wide wellbeing initiatives; responsible for plan administration, participant communications, and customer service related to wellness activities.
• Review and approve documents for dependent verifications.
• Identify and implement improvements in audit systems and processes for better efficiency.
• Document and maintain administrative procedures for assigned benefits processes.
• Fulfill additional responsibilities as needed to support HR department's objectives.

Qualifications

• Degree in Business, Human Resources or a related field or equivalent

experience required.

• Minimum one year experience in benefit administration or human resources related role(s).
• High level of proficiency with data entry, Microsoft Word and Excel required.
• Previous experience in medium/large organizations with >1,000 employees preferred.
• Highly analytical; ability to quickly review data to draw conclusions, identify trends, outliers, and issues.
• Highly detail oriented, proofs work and verifies accuracy.
• Outstanding organizational skills with the ability to handle multiple tasks in a fast-paced, deadlinedriven environment with a sense of urgency.
• Ability to deliver exceptional and supportive internal customer service.
• Intermediate level knowledge of HRIS systems and HR data, UKG preferred.
• General level knowledge of state and federal laws governing health benefits plans.
• Intermediate math skills required.
• Must be able to handle confidential matters with discretion
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say whats right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence - Deliver the unexpected

Supervision

Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals with guidance/direction from more senior roles.

Complexity: Problems are often complex and specialized and may involve unprecedented circumstances; resolution requires investigation, analysis and review of professional/organizational standards.

Impact: Decisions and actions have an impact on the smooth operation and timeframes of the department, programs/projects; impact on the broader organization is generally indirect.

Interaction/Supervision: Works under direct supervision; Generally interacts with colleagues and the public on routine matters.

Requirements

• Ability to operate standard office equipment and keyboards.
• Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Office environment - moderate noise, no substantial exposure to adverse environmental conditions.
• Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
• Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.
• Work is primarily performed during the business week, Monday - Friday,

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: BENEF018081