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Benefits Administrator

LATITUDE

Gaithersburg, MD

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JOB DETAILS
SALARY
$23–$30 Per Hour
SKILLS
Administrative Skills, Call Centers, Call Volume, Communication Skills, Compensation and Benefits, Customer Support/Service, Detail Oriented, Documentation, Financial Operations, Financial Services, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Record Keeping, Retirement Plan, Software Administration, Time Management, Writing Skills
LOCATION
Gaithersburg, MD
POSTED
2 days ago
Overview

A well-established organization is seeking Applicant Services Representatives to support retirement benefit application processing and participant services. This role is ideal for professionals with customer service experience in benefits administration, pension services, or financial services operations who enjoy working in a structured environment while providing accurate and timely service.

Key Responsibilities

  • Review, validate, and confirm required documentation for retirement benefit applications.
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  • Process application status requests, benefit applications, and verification requests accurately and efficiently.
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  • Calculate retirement benefit amounts and assist with benefit adjustments when necessary.
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  • Communicate with participants via phone or written correspondence to clarify application information.
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  • Research employment and benefits records to support application processing.
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  • Prepare system-generated or template correspondence related to applications and participant inquiries.
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  • Coordinate with internal departments to resolve documentation or eligibility questions.
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  • Support the contact center during periods of high call volume when needed.
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  • Maintain accurate records and follow established procedures for application review and approval.
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  • Perform additional administrative and operational support tasks as required
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Qualifications
  • Bachelor's degree or equivalent professional experience required.
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  • Minimum 2 years of experience in benefits administration, retirement services, pensions, or related financial services operations preferred.
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  • Experience working with benefit applications, retirement plans, or pension processing is strongly preferred.
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  • Strong attention to detail and ability to manage high volumes of work accurately.
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  • Excellent verbal and written communication skills.
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  • Ability to investigate issues, research documentation, and resolve inquiries efficiently.
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  • Strong organizational and problem-solving skills.
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  • Ability to work independently while collaborating with internal teams
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$23 - $30 an hour

About the Company

L

LATITUDE

The Latitude Group has been connecting clients and candidates since 2002. Our focus on relationship building has earned us a reputation that we are proud of, and we are eager to welcome you to our network.

We're all about finding the right fit to advance your career. We find out what interests you and relentlessly work to connect you to an opportunity that aligns with your interests. For us, it’s not just about filling a job. We invest in you. We focus on the fit factor and customize our approach. In the end, our mission is to become your trusted advisor.

“Latitude found me the perfect consulting project – where I could use the latest technology at an industry leader. They have stayed connected, and continually support me. I couldn’t have asked for a better experience.” –,Sr. Web Analyst

INDUSTRY
Staffing/Employment Agencies
FOUNDED
2002
WEBSITE
http://latitude-group.com/