Benefits Administrator

JOB RESPONSIBILITIES:

Employee Support & Communication

• Serve as a primary contact for employee benefit questions, including medical, dental, vision, retirement, voluntary benefits, and leaves of absence.
• Assist employees with benefit enrollment, life events, and issue resolution with carriers and vendors.
• Support benefits communication efforts by assisting in the preparation, distributing materials and answering follow‑up questions.

Benefits Administration

• Process benefit enrollments, changes, and terminations in ADP and vendor systems.
• Ensure accurate transmission of data to carriers and third‑party administrators.
• Perform regular audits of enrollment data, payroll deductions, and vendor files.
• Maintain benefits records, documentation, and employee files in accordance with company policies.
• Assist with new hire onboarding and conduct benefits orientation meetings.

Compliance & Leave Administration Support

• Administer leaves of absence in accordance with FMLA, ADA, state, and company policies.
• Track leave usage, documentation, and return‑to‑work status.
• Monitor COBRA administration and employee notifications.
• Support ACA compliance activities, including data collection and 1095‑C preparation.
• Assist HR with accommodation requests and compliance documentation.
• Post and distribute the required benefits related documents.

Open Enrollment & Vendor Coordination

• Support the annual North America open enrollment process, including systems setup, employee communications, enrollment tracking and open enrollment meetings.
• Coordinate with brokers and vendors to resolve enrollment or billing issues.

Financial & Reporting Support

• Review, reconcile and request payment for benefit invoices.
• Assist with funding and reconciliation of HSA, FSA, and commuter benefits.
• Support preparation of census data, audits, and regulatory reporting.
• Process premium payments for employees on leave, as needed.

Wellness & Program Support

• Coordinate wellness initiatives and benefit‑related programs.
• Coordinate benefits education efforts throughout the year.
• Participate in benefits‑related projects and process improvements as assigned.

CANDIDATE REQUIREMENTS:

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience.
• 3–5 years of experience in benefits administration.
• Working knowledge of employee benefits programs and related regulations (ERISA, HIPAA, ACA, FMLA).
• Experience administering multi-state leaves of absence.
• Strong attention to detail and organizational skills.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks and deadlines.
• Ability to handle confidential information with discretion.
• Experience supporting Canada benefits a plus.
• Bilingual (English/Spanish) required.
• Experience with ADP Workforce Now or similar HRIS.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).