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Benefits Administrator

Epitec, Inc

Austin, TX

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JOB DETAILS
SALARY
$40–$45 Per Hour
SKILLS
Accounting, Administrative Skills, Auditing, Billing, Brokerage, Business Administration, COBRA (Consolidated Omnibus Budget Reconciliation Act of 1985), Communication Skills, Compensation and Benefits, Continuous Improvement, Customer Support/Service, Data Cleaning, Data Collection, Data Quality, Employee Benefits, English Language, File Maintenance, Finance, Flexible Spending Accounts, HIPAA (Health Insurance Portability and Accountability Act), Human Resources, Identify Issues, Interpersonal Skills, Maintain Compliance, Microsoft Excel, Microsoft SharePoint, Operational Improvement, Operations, Organizational Development/Management, PHR (Professional in Human Resources), Payroll Administration, Presentation/Verbal Skills, Problem Solving Skills, Quality Management, Record Keeping, Regulatory Compliance, Service Level Agreement (SLA), ServiceNow, Society for Human Resource Management (SHRM), Staff Training, Statistics, Team Player, Testing, Time Management, Vendor/Supplier Management, Writing Skills
LOCATION
Austin, TX
POSTED
1 day ago
Benefits Administrator - W2 Contract
Austin, TX – 5 days in office
Pay Rate - $40-$45/hr


Position Summary
The Benefits Administrator is responsible for supporting the day-to-day administration, operations, and continuous improvement of the organization’s benefits programs. This role ensures data accuracy, supports employee inquiries, manages vendor coordination, and maintains compliance with applicable regulations while delivering a high level of employee support.

Essential Functions / Key Areas of Responsibility
Benefits Administration & Operations
  • Support core benefits administration and daily operations.
  • Maintain the quality and integrity of benefits databases.
  • Work closely with the HRIS team to monitor the flow of benefit information across systems including Workday, Benefit Solver, Fidelity, Sun Life, Homewood, and payroll.
  • Ensure data is timely, complete, and accurately maintained.
  • Update and maintain employee benefit records.
  • Monitor data cleaning and maintain records, files, and data resources, including updates with providers (Workday, Businessolver, Fidelity, payroll).
  • Troubleshoot system and benefits-related issues as needed.
Invoice Processing & Financial Coordination
  • Process benefits-related invoices and coordinate with Finance as needed.
  • Partner with carriers, brokers, and internal finance/accounting teams to gather employee data.
  • Oversee processing of monthly billings and preparation of vouchers for payment of administrative fees for all group plans.
Employee Support & Communication
  • Provide customer service by responding to employee benefits inquiries and requests.
  • Serve as an escalation point for Tier 1 benefits-related questions.
  • Advise employees on benefit options directly or through the PSS MyThales system.
  • Maintain benefits websites and SharePoint pages.
Benefits Payroll & Auditing
  • Ensure reliability and accuracy of benefits payroll processing.
  • Perform weekly audits of benefit deductions.
  • Audit and confirm timely payment of monthly premiums and resolve discrepancies.
Compliance & Program Support
  • HIPAA
    • Plan and execute annual HIPAA training for employees handling benefits.
    • Ensure training is documented and completed by October each year.
  • COBRA
    • Partner with the COBRA Administrator to ensure timely notice distribution.
  • Prepare data for non-discrimination testing and respond to vendor census requests.
Wellbeing Program Support (Energize for Life)
  • Participate in the development and promotion of the well-being platform.
  • Administer the program and monitor employee eligibility.
  • Track enrollment and participation statistics to identify communication improvements.
  • Update training materials (e.g., new employee guides and portal information).
  • Create benefits and wellbeing-related communications.
  • Provide distribution lists and obtain approvals from 1st Point HR (5 business days in advance).
1st Point HR Support
  • Respond to Tier 2+ benefits-related cases in MyThales within SLA requirements.
  • Address complex benefits inquiries outside PSS scope.
  • Update personal and dependent information in Benefit Solver when not captured via Workday integration.
  • Verify Qualified Life Event (QLE) transactions and eligibility approvals.
  • Troubleshoot HSA and FSA requests.
  • Provide support for retirement-related inquiries (e.g., retiree medical and pension questions).
  • Assist with benefits forms and wellbeing-related inquiries.
Leave of Absence (LOA) Support
  • Act as a liaison for benefits during employee leave processes.
  • Coordinate with the LOA Administrator on benefits-related matters.
  • Prepare direct billing in coordination with Benefit Solver.
  • Facilitate a smooth leave experience between employees, managers, and HR.
Process Consistency & Documentation
  • Maintain a consistent and standardized approach to issue resolution.
  • Document processes and updates as necessary.
Minimum Requirements
  • Bachelor’s degree in Business Administration, Human Resources, or a related field.
  • 5–7 years of experience as a Benefits Administrator.
  • In-depth knowledge of benefit plans and programs.
  • Experience with HR Information Center/Shared Services (PSS utilizing ServiceNow).
  • Hands-on experience with Workday.
  • Experience creating and maintaining SharePoint sites.
  • Strong Excel skills.
  • Strong written and verbal communication skills in English.
Preferred Qualifications
  • PHR or SHRM-CP certification preferred.
  • Understanding of Canadian benefits programs.
  • Strong critical thinking and problem-solving skills.
  • Team-oriented mindset.
  • Strong time management skills.
  • Excellent interpersonal and communication skills.

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About the Company

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Epitec, Inc

Epitec is a leading staffing and recruiting services company with a mission to make staffing personal. We go beyond traditional hiring by truly understanding our candidates and matching them with the perfect opportunities. We offer competitive compensation, career growth, and support throughout the entire process. Working with top Fortune 500 companies, we are recognized for our excellence with numerous awards, including Best & Brightest and diversity recognitions. At Epitec, we're redefining the future of employment. 

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
EMPLOYEE BENEFITS
Professional Development, 401K, Employee Referral Program, Life Insurance
FOUNDED
1978
WEBSITE
https://epitec.com/