Benefit Programs Supervisor

Benefit Programs Supervisor

Salary

$78,478.40 - $95,700.80 Annually

Location

Winchester, VA

Job Type

Full-time Classified

Department

Department of Social Services

Division

Social Service Benefit Programs

Opening Date

06/18/2026

Closing Date

7/18/2026 5:00 PM Eastern

FLSA

Exempt

• Description
• Benefits
• Questions

Description

We are looking for a Benefit Programs Supervisor to join our team! This position offers a $5,000 Hiring Bonus!

In order to qualify, the candidate must possess:

1) Two years of Benefit Programs experience

2) One year of supervisory and/or leadership experience

Duties and Responsiblities

Provide Steady Leadership: Oversee and support a strong team of Benefit Programs Specialists by managing daily workflow, assigning caseloads, and ensuring staff have the guidance and training needed to make accurate and timely eligibility decisions.

Ensure Case Quality: Monitor case reviews to ensure eligibility determinations, benefit calculations, and documentation meet federal and state requirements. Communicate policy and regulatory changes clearly and ensure staff apply them correctly in day-to-day casework.

Community and Interagency Collaboration: Represent the department with community partners and other agencies to explain eligibility programs, strengthen referral pathways, and coordinate services. Work with internal units to ensure clients receive consistent and accurate support across programs.

Invest In Staff Development: Provide coaching, feedback, and training to build staff competency in eligibility policy, interviewing, documentation, and customer service. Conduct performance evaluations and support staff growth.

Operational Management and Compliance: Develop and implement procedures that support efficient case processing and regulatory compliance. Maintain required records, prepare reports, and address operational needs.

Lead Continuous Program Improvement: Guide projects that streamline eligibility processes, strengthen community coordination, and enhance overall program performance in alignment with agency goals.

Requirements

• Bachelors degree in the human services field and human services program experience in a lead or supervisory capacity, or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Direct experience preferred as a Benefit Programs Supervisor, Benefits Programs Manager or Trainer, or senior level experience as a Benefit Programs Specialist.
• Valid drivers license

Job Posting Statement

The City of Winchester is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

This position is eligible for benefits. To view out benefit packet click here.

01

Do you possess a valid drivers license?

• Yes
• No

Required Question

Employer City of Winchester

Address 15 N. Cameron Street

Winchester, Virginia, 22601

Phone 540-667-2304

Website https://www.winchesterva.gov