Benefit Programs Supervisor

Job Title: Benefit Programs Supervisor

Salary: $47,340.80 - $88,940.80 Annually

Location: Lynchburg, VA

Job Type: Full-time

Job Number: 03565

Department: Human Services

Opening Date: 03/05/2026

Closing Date: 3/18/2026 11:59 PM Eastern

Description: The City of Lynchburg is an Equal Opportunity Employer. Seeking a qualified candidate to lead work unit that determines eligibility for federal financial assistance programs for low-income families and individuals (Food Stamps, TANF, Medicaid). as well as fraud investigations and temporary Energy Assistance Program, by performing the following duties.

Other Duties: Other duties to provide direct or indirect service to the citizens may be assigned.

Essential Duties and Responsibilities: • Plans, coordinates and evaluates the work of assigned staff; • Confers and consults with caseworkers, peers and management regarding the overall regulations and implementation of programs supervised as well as general knowledge of other programs; • Develops and maintains a partnership with the Commonwealth Attorneys office, court system, and law enforcement personnel and other community resources, as needed; • Participates in employee selection process; • Coaches and counsels with peers, staff and management as required; • Insures compliance with policies, procedures and guidelines; • Does follow-up investigations and prepares narrative and organized documentation for consideration by Commonwealth Attorneys office, state Hearings officer or potential prosecution and/or Intentional Program Violations (IPV). • Participates in training in policy and procedures, professional development; • Participates in City emergency plan including management of shelters; • Regular attendance required.

Additional Job Functions: • Other duties to provide direct or indirect service to the citizens may be assigned. • When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery. • Trains staff in the application of existing and new policies, procedures and interviewing guidelines, required computer skills; • Responds to complaints and inquiries from other agencies, customers and potential customers, and the public regarding program policy and guidelines and makes referrals to other agencies; • Conducts administrative hearings as required.

Supervisory Duties: Directly supervises Senior Benefit Programs Specialist staff, Benefit Programs Specialist staff as well as numerous temporary employees. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supervises other staff in areas involving fraud investigations.

Minimum Education and Experience Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Bachelors degree (B. A.) from four-year college or university with major work in criminal justice, social work, sociology or related field; considerable experience as a Benefit Programs Specialist; experience in the use of personal computers and the ability to use various types of computer software and hardware; or equivalent combination of education and experience.

Additional Requirements:

• Possession of valid drivers license issued by Commonwealth of Virginia and acceptable driving record according to Citys driving policy.
• Must successfully complete criminal records background check and Child Protective Services Registry check.
• Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment.
• May also be required to complete higher levels of NIMS training as determined appropriate for the position.

Benefits: The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the Citys goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.

Employee Benefits:

• Medical, dental, and vision coverage
• Retirement through the Virginia Retirement System (VRS); the Citys contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit
• Life insurance at no cost to the employee
• Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.
• Eligibility for parental leave and tuition assistance
• Paid Time Off
• Employees in hourly and part-time positions may be eligible for benefits depending on the position
• Employees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loans

Certifications and Releases:

1. Describe your leadership experience in programs such as TANF, SNAP and Medicaid.
2. This position requires a valid drivers license and acceptable driving record history. I certify that I have read the DMV Record Release Notice, and give the City of Lynchburg permission to obtain my Virginia Driving Record. Yes No
3. If you answered in the above question that you currently possess a Virginia Drivers License, please provide your License Number.
4. (Current Out-of-State applicants and applicants who have had an Out-of-State Drivers License at any time in the last 3 years): I agree to provide, WITHIN 2 WEEKS OF MY APPLICATION, a copy of my driving record from that state where I am currently licensed or have been licensed within the past 3 years. I will contact Human Resources within 2 weeks if I am unable to obtain my out of state driving record in that time. I understand that my application may not be considered for this position until I submit my out of state driving record. You can email this information to human.resources@lynchburgva.gov, or fax to 434-845-4304 or mail this information to Human Resources, 900 Church Street, Lynchburg VA 24504. Include the name of the position for which you are applying. If you have a driving record less than 30 days old you can upload as an attachment to your application. Agree to provide record within 2 weeks of application date Do not agree (I understand I will no longer be considered for this position if I disagree.) Not applicable (I have not had an Out-of-State Drivers License during the past 3 years.