Hiring Range: $49,459.00 to $65,533.00
Full Time or Part Time: Full Time
Additional Detail
ESSENTIAL JOB FUNCTIONS
Interviews and screens customers seeking financial assistance; introduces and explains financial services programs, rights and responsibilities; assists customers with completing applications. Evaluates documentation and requests verifications to issue initial eligibility determinations.
Serves as a resource for Eligibility Workers and assists with difficult eligibility determinations and policy and procedural clarification. Provides assistance, direction, monitoring and training in the areas of fraud, overpayment interviewing and investigative techniques; troubleshoots problem situations and assists in diffusing difficult customer situations.
Maintains eligibility applications statuses electronically and performs necessary inquires, system searches and updates to coordinate related information. Identifies suspected fraud cases, prepares summaries of facts for fraud and overpayment, represents the agency in hearings and court appeals and takes appropriate action as required. Responds to state, federal and internal case review inquires; reviews and maintains program and policy manuals and prepares reports as needed.
Coordinates error management and prevention of financial services programs to include developing standard operating procedures; evaluates accuracy and productivity utilizing quality and quantity data and developing and implementing corrective action plans; identifies error trends and conducts and coordinates targeted case readings.
Assists with determining initial and ongoing eligibility for benefits and public assistance programs and assists with coordinating Virginia's Initiative for Employment not Welfare (VIEW) work requirements with employment services.
Assists with processing cases by verifying customer statements, completing evaluations and review sheets, setting up records and files, keeping applicants informed, advising of alternatives and maintaining records.
Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals and taking appropriate action as required. Responds to state, federal and internal case review inquires; reviews and maintains program and policy manuals and prepares reports as needed.
Attends in-service and other training sessions and conferences and may represent the agency on committees or task force groups. Develops and maintains rapport with customers, other organizations and the general public. Makes service referrals within the department and to other agencies as needed and resolves a variety of customer's concerns.
Performs other duties as assigned.