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Behavioral Health Operations Manager Outpatient Clinic

Mind Healing & Wellness Center

Northborough, MA

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JOB DETAILS
SKILLS
Accreditation Standards, Analysis Skills, Behavioral Health, Budget Management, Communication Skills, Dental Insurance, Financial Analysis, Financial Management, Forecasting, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Healthcare, Healthcare Administration, Leadership, Licensing, Maintain Compliance, Nursing, Operational Improvement, Operational Strategy, Operational Support, Operations Management, Operations Processes, Organizational Skills, Outpatient Care, Patient Care, Performance Analysis, Performance Management, Performance Metrics, Profit & Loss, Psychiatry and Mental Health, Public Health, Quality Management, Quality Metrics, Quality of Care, Regulations, Regulatory Compliance, Standards of Care, Strategic Planning, User Documentation, Vision Plan
LOCATION
Northborough, MA
POSTED
30+ days ago
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Vision insurance

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
 We are seeking an experienced Healthcare Operations Manager to join our outpatient mental health and substance use clinic. In this role, you will lead and optimize operational systems and processes, support organizational growth, and play a key role in achieving and maintaining accreditation. This position requires a strong background in healthcare operations, a proven track record of improving performance, and the ability to ensure full compliance with all regulatory and accreditation standards.


The ideal candidate has an analytical mindset, deep knowledge of healthcare operations and financial management, and demonstrated success in scaling teams and systems within a clinical setting.


Responsibilities


  •  Oversee all operational aspects of the outpatient mental health and substance use clinic 
  •  Lead efforts toward accreditation (e.g., Joint Commission, CARF, or similar), including preparation, implementation, and ongoing compliance 
  •  Develop and execute strategic and operational goals to support growth and service expansion 
  •  Implement systems, processes, and procedures to improve efficiency, quality of care, and profitability 
  •  Ensure compliance with all federal, state, and local healthcare regulations (HIPAA, licensing, etc.) 
  •  Collaborate with clinical leadership to align operations with patient care standards and outcomes 
  •  Analyze financial data, manage budgets, and develop forecasts to guide decision-making 
  •  Establish and monitor key performance indicators (KPIs) related to operations, compliance, and growth 
  •  Lead, develop, and scale administrative and operational teams
Qualifications


  • Bachelor’s degree or higher in Healthcare Administration, Public Health, Nursing, or a related healthcare field (required)
  • Minimum of 3–5+ years of operations management experience in a healthcare setting (required)
  • Proven track record of improving operational performance and scaling teams in a clinical environment
  •  Experience with healthcare accreditation processes (e.g., Joint Commission, CARF) strongly preferred 
  •  Strong understanding of healthcare regulations, compliance, and quality standards 
  •  Demonstrated ability to analyze financial data, manage budgets, and drive operational efficiency 
  •  Excellent leadership, communication, and organizational skills 
  •  Strategic thinker with the ability to execute and deliver measurable results

About the Company

M

Mind Healing & Wellness Center