Behavioral Health Manager

Who we are: La Clinica de La Raza is a non-profit, community-based health center established in 1971 to address health barriers and create better lives for the underserved. We have proudly grown into over 35 sites across Alameda, Contra Costa, and Solano County. To learn more about our history, click here: Our History - La Clinica or visit our website at www.laclinica.org.  

Job Summary:

Under the direction of the Chief of Behavioral Health, the Behavioral Health Manager is responsible for overseeing and managing the Specialty Mental Health services at La Clínica de La Raza’s Casa del Sol. The Behavioral Health Manager provides administrative and operational leadership, provides personnel and performance management for Casa del Sol’s staff, oversees facilities management, compliance and adherence to La Clinica’s Policies and Procedures and the requirements of Alameda County Behavioral Health. The Behavioral Health Manager is the administrative partner of the Clinical Director and together they ensure effective and efficient operations that ensure excellent access to high quality services.

Major Areas of Responsibility, include but are not limited to:

Supervisory Responsibilities:

• Executes human resources managerial and supervisory responsibilities in accordance with La Clínica’s policies and procedures and applicable laws, consulting with Human Resources as appropriate.
• Oversees all administrative and fiscal operations of Casa del Sol ensuring compliance  with county and state regulations, as well as La Clinica’s Policies and Procedures.
• Manages the clinic’s financial activities, including budget planning, resource allocation, expenditure authorization, and financial reporting.
• Provides effective supervision and oversight using a strength-based approach, incorporating clear delegation, performance evaluation, coaching, and fostering a growth mindset.
• Assures that La Clínica’s Policies and Procedures, Specialty Mental Health regulations and Union Contract are adhered to by staff.
• Oversees the end-to-end recruitment process for Casa del Sol, including posting vacancies, conducting interviews, hiring, onboarding and offboarding employees to ensure an excellent candidate and new employee experience.

Duties/Responsibilities:

• Partners with La Clinica’s support departments (IT, Planning, Facilities Fiscal, Compliance, HR) to promote smooth clinic operations.
• Partners with clinical leadership to ensure operations support, quality behavioral health care, and access for patients. 
• Provides internal administrative leadership and facilitates meetings to ensure effective communication as well as smooth operations.
• In partnership with Clinical Director, coordinates and communicates staff schedules.
• Ensures approvals for timecards, leave requests and other administrative functions are performed by assigned staff.
• Participates in La Clinica management meetings, staff meetings and participates on committees as needed.
• Represents Casa del Sol in external meetings and committees to promote coordination and partnerships.
• Ensures the development of, and adherence to administrative operational policies, procedures, protocols and workflows for operations to support clinical services.
• Plans, coordinates, and implements adoption of technologies that improve efficiency and support operational and clinical requirements.
• Models and practices open and effective communication with staff, providers, support departments, and leadership team.
• Anticipates barriers, bottlenecks, challenges and engages in proactive problem-solving. Escalates challenges and barriers when needed.
• Ensures principles of customer service are demonstrated in all aspects of department operations and models service orientation.
• Documents, investigates, resolves and escalates patient complaints.

• Develops performance improvement plans as needed in partnership with HR for disciplinary actions resulting from poor job performance.
• Oversees centralized scheduling and provides oversight of Epic build, including staffing profiles and billing reports.
• Ensures the development of qualitative and quantitative reports and dashboards related to Casa del Sol operations and services.
• Uses data to monitor program performance and achievement of grant deliverables, adherence to regulatory guidelines, track progress and takes action to ensure continuous quality improvement.
• Oversees and monitors budget expenses and variances for multiple contracts and partners to ensure achievement of key deliverables and milestones, controls subsequent expenditures within authorized appropriations; analyzes financial accounting of expenditures and prepares forecasting reports.
• In partnership with the Planning Department and Behavioral Health leadership, directs, reviews and analyzes the preparation of annual budgetary estimates.
• Other duties as assigned by supervisor.

Minimum Job Requirements:

Knowledge, Skills, and Abilities:

• Knowledge of the principles, methods, and procedures involved in planning, organizing, and directing professionals.
• Knowledge and understanding of health care administration and clinic operations, including patient flow, personnel management, budgetary oversight, provider productivity standards, and grants management.
• Ability to model professionalism and emotional intelligence, including handling sensitive and confidential information.
• Ability to create, maintain, and act upon data to monitor program performance and to drive continuous program improvement.
• Ability to effectively manage multiple, simultaneous workstreams. 
• Ability to leverage technology to improve communication and overall operational efficiency. This includes proficiency in Epic (or other EMR systems) and Microsoft Office software.
• Ability to model clear, straightforward, open, and effective communication with staff within and outside the clinic and at all levels.
• Ability to plan, organize, and facilitate efficient meetings with diverse stakeholders and audiences to achieve consensus and desired outcomes.
• Ability to work in-person. This is a non-remote position. Remote work may be approved on an occasional and exceptional basis.
• Ability to work collaboratively with all staff members, stakeholders, and members of leadership.
• Availability to open or close the clinic in accordance with a negotiated schedule.
• Bilingual preferred, may be required depending on location.

Education and Experience:

• Must have at least three years of progressive administrative leadership, including supervision, preferably in a health care setting. 
• Master’s degree in Public Health (MPH), Public Administration (MPA), Business (MBA), or Social Work (MSW) or other relevant degree.
• Master’s degree may be substituted with 2 verifiable additional years in health care program leadership for a total minimum of 5 years of experience when substituting for Master’s degree.  

Physical Requirements:

• Remaining in a stationary position, often standing, or sitting for prolonged periods

• Bending/lifting, pushing/pulling, adjusting, or moving objects weighing up to 15 pounds in all directions and occasionally more.
• Repeating motions that may include the neck, wrists, hands and/or fingers.
• Upper extremity demands: Reaching above shoulder and/or below waist.