OVERVIEW
The Behavioral Health Case Manager BS - Outpatient assesses and assists with the mental and psychiatric health and educational needs of patients by providing specialized services in order to meet identified patient or child and family needs. This role serves as the Patient and family's case worker, coordinates and facilitates program activities, interagency referral sources, acts as a community liaison, is a primary family contact person and promotes appropriate utilization of resources to contribute to improved patient satisfaction and outcomes. The Behavioral Health Case Manager BS acts as an advocate, as a resource to patient, families and staff, and as a key player of the interdisciplinary team for continued care, discharge, aftercare planning. The Behavioral Health Case Manager BS assists the team leader in the daily operations of the program services and collaborates closely with the Clinical Therapist and multi-disciplinary team in regard to treatment of each patient. The Behavioral Health Case Manager BS also assists with assessment, treatment planning, and coordination of program care, as well as aftercare and discharge needs. The Behavioral Health Case Manager BS may be required to assist with dispositioning of patients in the ED and on medical floors. Participate in program QA and PI as assigned. The Behavioral Health Case Manager BS may be expected to work rotating weekend's, on-call, as assigned.
Schedule: Monday-Friday, 40 hours/week
Shift: Days
Location: Mercyhealth Henry Palmer Building - Janesville, WI
Pay Range: $25.60/hr - $39.68/hr
ESSENTIAL DUTIES AND RESPONSIBILITIES
EDUCATION AND/OR EXPERIENCE
Bachelor's Degree in mental health or behavioral health field.
Working toward a higher degree and/or licensure is preferred.
CERTIFICATION/LICENSURE
TACT Level 2 certified within 90 days after hire.
CPR/BLS preferred
OTHER SKILLS AND ABILITIES
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of Database software, Internet software; Word Processing software and Microsoft Outlook.
LEVEL OF SUPERVISION
Directly supervises the Social Work Students/Interns as assigned. Communicates the progress of each student on a regular basis to Team Leader. Would carry out supervisory responsibility in accordance with the organization's policies and applicable laws.
SUPERVISES
Supervised by Mercy Options Team leader. Must be able to work independently with minimal guidance.
PAY RANGE:
$25.60 - $39.68
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and a comprehensive benefits package including:
Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities
Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
#1 in the nation on AARP's Best Employers for Workers Over 50
One of Working Mother magazine's 100 Best Companies for Working Mothers
A Top 50 Company and Top 10 Nonprofit for Executive Women