Behavioral Health and Social Services Supervisor (49795)

Overall Summary:

Coordinate the development, implementation and evaluation activities of Bay Area Community Health's (BACH) HIV Programs to effectively provide services and support to patients. Oversees the agency's Ryan White grant(s) including responsibility for program-related reporting. Participates in the interview process and recommendation to hire, train, supervise and evaluate program staff. Coordinates work with Outreach and Planning and Development staff to promote services and education in the community and maintain collaborative working relationships with organizations, professionals and public officials. Coordinates timely program documentation collection activities, agency and funder reporting preparation for management's review and submission, monitor contract requirements and budgets and assures program staff adherence to State and County regulations. Assist the Development Department with grant writing and reporting activities. Participate in community needs assessment, program planning and HIC program resource allocation activities. Coordinate program work closely with the Site Manager to address issues and maintain smooth operations and allow staff to provide high quality and timely care and services to patients. Coordinate routine reviews, implementation, maintenance and monitoring the program specific and BACH policies and procedures. Monitor program staff for safety and compliance related issues. Model effective customer service techniques to program staff. Model a professional and respectful environment that supports integrated teamwork while promoting the dignity, privacy and confidentiality of patients, their families, co-workers and volunteers. Participate in the annual budget and business plan development process. Work a flexible schedule to include evening and weekends.

Essential Responsibilities:

• Oversee the agency's Ryan White grant(s) including responsibility for program-related reporting.
• Coordinate, implement, tailor, adapt, and evaluate program activities to meet program goals and objectives.
• Participate in selection and recommendation to hire, train, supervise and evaluate program staff, as well as volunteers and interns.
• Report to the Clinic Manager to address site issues and maintain smooth operations and allow staff to provide high quality and timely care and services to patients.
• Contact organizations and professionals working with persons who are HIV+ to promote services.
• Maintain collaborative working relationships with other HIV service providers.
• In coordination with the Planning and Development Department give input on grants related to HIV/HCV services in order to maintain department program goals.
• Ensure HIPAA and BACH policies and procedures are maintained related to the input and update of confidential client files and database.
• Coordinate with satellite sires and maintain stakeholder relationships as relevant to these sites.
• Ensure collection and maintenance of accurate, up-to-date program documentation.
• Monitor program specific contracts and budgets to assure completion of program goals and objectives, and assure adherence to State and County regulations.
• Coordinate routine and timely compilation and analysis of statistical data and preparation of reports to agency and funders as required by contract(s) or assigned by supervisor.
• Work within program budget and coordinates related purchasing.
• Coordinate work site preparation for clinic audits and serve as point person with Clinic Manager at time of audit.
• Participate in community needs assessment, program planning and program resource allocation activities.
• Coordinate with Outreach and Planning and Development to represent BACH programs at meetings and interface with potential and community entities as relevant to programs, educate public officials about HIV - related issues.
• Coordinate protocols for HIV/HCV testing, crisis intervention, staff safety and other Department services in compliance with agency protocols and specific to needs of individual programs.
• Coordinate routine reviews, implantation, maintenance and monitor the programs policies and procedures.
• Monitor staff safety and compliance with approved organizational policy and procedures.
• Model department staff on effective customer service techniques.
• Model maintaining a professional and respectful environment that supports teamwork while promoting the dignity, privacy and confidentiality of patients, their families, co-workers and volunteers.
• Participate in the development operational procedures that promote quality patient-centered care, productivity and revenue enhancement, risk management, cost savings, employee engagement and satisfaction.
• Participate in BACH's annual budgeting and business planning process. Participate in the development of and implementation of the program's budget and business plan.
• Flexible work schedule to include, but not limited to evenings, weekends, occasional overnight, and at various locations and outreach venues.

Secondary Responsibility:

• Attend workshops, trainings, and meetings as needed, and as requested
• Perform other duties as assigned by supervisor.

Qualifications:

Required education, experience, training

• College degree in Public Health, Social Welfare, Psychology, Sociology, or other related health field or equivalent combination of education and experience.
• Five years of related experience including the coordination of an HIV or HIV - related program.
• 2+ years of supervisory experience.
• A minimum of 3 years of work related experience with HIV+ populations, active substance users, homeless individuals, and other vulnerable groups.
• A minimum of 3 years of experience conducting HIV testing and/or HIV prevention outreach.
• Proficient in Microsoft Office products including Outlook, Power point, Excel, Word or equivalent software products.

Preferred education, experience, training

• Grant management experience.
• Bilingual/bicultural a plus.

Certifications/Licenses

• Access to reliable transportation

Critical Success Factors in this role include: knowledge, Skills and Abilities

• The ability to work and act independently, and to make and carry out decisions with minimal supervision.
• The ability to communicate effectively, both orally and in writing.
• Strong interpersonal skills with the ability to lead teams and projects, and work collaboratively.
• Maintaining confidentiality and HIPAA compliance.
• Excellent customer service and client services philosophy in all interactions.
• Successfully manage multiple projects at the same time.
• Appreciation and respect for working with and serving a diverse population.
• Proficiency in Microsoft Office and the internet.
• The ability to investigate and analyze information, draw conclusions and problem solve.
• The ability to gather data, compiles information, and prepares reports.
• This position requires the ability to work closely with target populations including, but not limited to HIV+, active substance users, homeless, LGBT community, as well as ability to interface appropriately with law enforcement and other entities.
• Supervision of personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
• Participates in development, implementation and maintenance of policies, objectives, short and long-term planning; develops and implements projects and programs to assist in accomplishment of organizational objectives.

Physical Demands:

This position requires:

• Sitting, walking, and standing associated with a normal chart room and office environments.
• Regular bending and stretching; lifting.
• Manual dexterity used to include, but not limited to, standard office equipment, and computer keyboard.
• Traveling to work sites including some exposure to outside elements at outdoor fairs.
• Presenting information in front of group.
• Regular evening or weekend work schedule and at various locations as necessary.
• Reading and writing in order to review records for accuracy.
• Work is performed in an interior medical/clinical environment.
• Work environment involves exposure to potential dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment.
• Will work with blood or blood-borne pathogens and will require OSHA training.

This position is exempt.

Supervisor:

Managerial personnel (supervisors, managers, directors, executive management) who are exempt or non-exempt and who are responsible for use of independent judgment to make personnel decisions or to recommend personnel decisions. Personnel decisions include, but are not limited to: hiring, promoting, transferring, evaluating, rewarding and terminating employees.

Supervises (among other staff):

Client Services Advocate

Harm Reduction Supervisor

Health Education Coordinator

HIV Testing Counseling Coordinator

HIV Care Coordinators

HIV Case Managers