Interact with the customer within and outside of the adult beverage department. Help customers make informed decisions in their shopping experience. Plan, organize, train and direct Adult Beverage department clerks; perform production and customer service functions; maximize store sales and profits. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
* Engage the customer with a smile and friendly welcome.
* Develop a relationship with customers and get to know them on a first name basis when possible.
* Assist customers in finding the adult beverage they are looking for or make suggestions.
* Assist customers in pairing wines with food or with their party needs.
* Be familiar with the adult beverage sections and assortment to be able to act as a guide to customer questions and suggestions.
* Conduct a minimum of 2 tastings time a week (recommended for Friday, Saturday and Sunday during Prime Time).
* Take customer special orders and communicate with customer about availability and Delivery date; follow the company customer request procedures in receiving and ringing up request.
* Conduct daily department walk to ensure standards are in place.
* Execute the Weekly Display Plan.
* Maintain accurate ad shelf signs, merchandising signs and Point of Sale (POS) in clean, attractive condition.
* Order and maintain adequate inventory for ad and display support; follow financial cost billing guidelines to limit shrink.
* Maintain Planograms
* Communicate weekly sales opportunities to the grocery manager.
* Keep department clean, organized and safe.
* Maintain Accurate Pricing and Accurate Computer Assisted Ordering entries.
* Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
* Must be able to perform the essential functions of this position with or without reasonable accommodation.
QUALIFICATIONS *Minimum*
* Willing to work weekends and holidays.
* Minimum 21 years of Age.
* Past work record reflects dependability and integrity.
* Understand all key components of department operations.
* Knowledge of applicable laws and regulations related to employment practices, safety and State Adult Beverage Laws.
* Qualified and able to operate power machinery and work with various job tools.
* Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
* Effective written and oral communication skills.
* Demonstrated ability to make intelligent decisions quickly
* Ability to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
* Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest and percentages.
*Desired*
* Grocery retail work experience and/or backup manager experience.
* Understanding of all key components of department operations.K
Kroger Family of Companies