Beauty Training and Education Specialist - East

Bring Your Amazing Self to Work

At Macy''s, Inc. we''re on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Specialist, Beauty Education & Training inspires teams and elevates the customer experience by driving Macy's Beauty Education Program and executing Selling and Service Standards at the highest level. This leader supports stores and colleagues by fostering a deep understanding of the products we carry and how to service the customer. As a skilled communicator with a passion for the beauty industry, the Specialist possesses a proven background in training, selling, and relationship-building. They excel in delivering impactful presentations, facilitating high-energy training sessions, and motivating teams to achieve their goals while advocating for local training and education needs.

What You Will Do

• Serve as the primary trainer for a designated market area, focusing on enhancing the customer experience through Macy's Beauty Education Program
• Deliver high-impact training (both in-person and digital) on beauty pillars, service standards, consultation, and artistry
• Develop and lead interactive workshops to train and motivate store teams, collaborating with Store Leaders for clear communication on progress and goals
• Provide one-on-one coaching and group training to build high-performing, well-trained teams
• Train colleagues in selling and service excellence to align with corporate strategies
• Conduct store visits to assess the impact of training, reinforce skills, and monitor retention for continued improvement
• Support the Company's Loyalty Program through training, sharing best practices, and monitoring KPIs to drive success
• Assist the Head of Macy's Beauty Education in executing key training initiatives, such as Seasonal Schools, new product launches, and strategic courses, providing logistical and facilitation support for flawless execution
• Enhance the effectiveness of the Beauty Education eLearning platform by identifying actionable insights, addressing opportunities for improvement, and driving engagement to support learning outcomes
• Celebrate colleague achievements through corporate recognition and certification programs
• Build and maintain strong relationships with internal teams and external vendor partners to ensure alignment with Macy's Education strategies and guidelines
• Stay ahead of industry trends as a passionate Beauty leader, sharing insights with the team to enhance training initiatives
• Regularly monitor the competitive landscape to inform improvements in training strategy
• Ensure compliance with Macy's Education standards, rigorously tracking and reporting performance outcomes
• Fully understand and be aware of all Beauty Policies and Procedures and Vendor Guidelines
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Training and Development Expertise: Ability to design and deliver high-impact training programs, both in-person and digitally, to elevate team performance and customer experience in line with Macy's Beauty Education Program.

Communication Skills: Strong verbal and written communication abilities to effectively deliver presentations, conduct training sessions, and provide clear guidance to store teams and leadership.

Leadership and Coaching: Proven ability to lead, mentor, and coach individuals and teams, fostering a high-performance culture through ongoing development and motivation.

Selling and Service Excellence: Deep understanding of sales and service standards, with the ability to train colleagues in these areas to drive alignment with corporate strategies.

Analytical and Insight-Driven: Ability to assess training effectiveness, monitor performance outcomes, and use insights to inform improvements in training strategies and initiatives.

Relationship Building: Strong interpersonal skills to build and maintain relationships with internal teams, store leaders, and external vendor partners, ensuring alignment with Macy's Beauty Education strategies.

Industry Knowledge: In-depth understanding of the beauty industry and trends, with a passion for staying ahead of developments to enhance training and educational offerings.

Project Management: Ability to support and execute key training initiatives, including Seasonal Schools, product launches, and strategic courses, ensuring flawless logistics and facilitation.

eLearning Expertise: Proficiency in navigating eLearning platforms, driving engagement, and addressing opportunities to enhance learning outcomes.

Performance Monitoring and KPIs: Ability to monitor key performance indicators (KPIs) related to training impact, customer service, and sales to drive continuous improvement and success.

Who You Are

• Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
• Occasionally required to move about the workplace and reach with hands and arms
• Requires close vision
• Able to work a flexible schedule based on department and company needs

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy''s Inc. reserves the right to amend this job description at any time. Macy''s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

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