BDC Representative

Business Development Center (BDC) Representative

The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates,  includes handling all incoming internet traffic\website with timely communication, excellent phone skills, high passion for customer care with an emphasis on sales.

The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.

Responsibilities

• Receiving inbound sales phone calls and leads
• Identifying the client's needs and scheduling appointments
• Placing outbound phone calls to potential leads
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
• Contacting clients prior to appointment date to confirm appointment
• Mailing marketing letters to provided leads
• Following up post visit to ensure customer satisfaction

Requirements

• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Computer literacy, strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem solving skills

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

We offer terrific benefits which include:

• Generous pay plan! Tell us about your experience at your interview!
• Performance Bonuses!
• Bi-weekly Pay Period
• Excellent, Ongoing Training is Provided!
• Opportunity for long term employment and growth
• Medical, Dental and Vision Insurance
• Disability Insurance
• 401(k) Retirement Plan
• 5-day work week, closed on Sundays!

About Us

Specialty RV, Tractor & Marine has been serving the mid-Ohio communities of Lancaster and surrounding areas for the last 19 years! We are a family-owned dealership and believe culture makes a difference! We strive to build lasting relationships with our employees, customers, and the community

We are an Equal Opportunity Employer - All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.