Job description:
The Automotive BDC Representative is responsible for managing inbound and outbound customer communications to generate appointments, improve customer retention, and support dealership sales and service goals. This role handles phone calls, internet leads, text messages, email follow-up, appointment setting, customer follow-up, and CRM documentation while delivering an exceptional customer experience.
Key Responsibilities:
- Inbound, Outbound and directing phone calls in a courteous and professional manner
- The role involves engaging customers, managing leads, and providing exceptional service
- Scheduling customers for vehicle repairs, maintenance and vehicle sales appointments
Qualifications:
- Previous experience in a receptionist or administrative role is preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in using office software and computer systems
- Attention to detail and a high level of accuracy
- Customer-focused mindset with a commitment to providing exceptional service
- Resilience and Persistence
- Soft and problem solving skills
- Effectively Implementing change
- Strong moral principles
Benefits:
- Competitive compensation package
- Health, dental, and vision insurance
- Retirement savings plan
- Opportunities for professional development and growth
- A positive and supportive work environment
- Archie Cochrane Ford is an equal opportunity employer and welcomes applications from candidates of all backgrounds.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- very hour, flex position
- 35 hour work week
Ability to commute/relocate:
- Billings, MT 59102: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service or Sales : 1 year (Preferred)