Job Introduction:
Join our dynamic team at Subaru of Cherry Hill, NJ as a BDC Manager and take the lead in enhancing our customer communication and lead management initiatives. This pivotal role is designed for an experienced professional who is committed to driving appointment generation, improving lead conversion rates, and ensuring a consistent and superior customer experience across all channels.
Job Description:
As a hands-on leader, the BDC Manager will transform digital and phone inquiries into confirmed sales and service appointments. You will play a critical role in advancing dealership performance by refining processes, developing your team, and maximizing every opportunity for success. Your leadership will help shape the customer journey and drive results in a fast-paced, performance-driven environment.
Benefits:
- Competitive salary ranging from $65,000 to $100,000+, supplemented by performance-based incentives
- Comprehensive health, dental, and vision benefits
- 401(k) retirement plan
- Generous paid time off policy
- Abundant opportunities for growth and career advancement
Key Responsibilities:
- Oversee daily BDC operations, including inbound and outbound lead handling
- Manage and coach the BDC team to achieve sales and customer satisfaction goals
- Develop and refine follow-up processes to increase appointment set and show rates
- Monitor performance metrics (response time, conversion rates, KPIs) and drive improvements
- Maintain CRM accuracy and enforce consistent processes
- Collaborate with sales leadership to ensure a seamless customer journey
Job Requirements:
- Minimum of 3 years of experience in automotive sales, business development centers (BDC), or customer service management
- Previous leadership or team management experience is preferred
- Exceptional communication, coaching, and organizational skills
- Proficient in CRM systems and lead management tools
- Ability to thrive in a fast-paced, performance-oriented environment
- Please upload your resume. Completing the online assessment will grant you priority consideration!
- Must be authorized to work in the U.S. without sponsorship and be a current resident.
- Pre-employment background checks are required, including MVR, and drug screening.
Preferred Qualifications:
- Experience in an automotive dealership, particularly with an import or Subaru brand
- Bachelor’s degree in Business, Marketing, or a related field is preferred, but not required
If you are ready to elevate your career and make a significant impact in a leading automotive environment, we encourage you to apply for the BDC Manager position today. Your expertise can drive our success and enhance our customer relationships.
We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.