Job Title: BDC Agent (Business Development Center)
Company: Crossroads Chevrolet
Location: Beckley, WV
About the Role
Crossroads Chevrolet is looking for a motivated and driven BDC Agent to join our growing team. This is a great opportunity for someone with a strong work ethic who wants to build a long-term career in the automotive industry. If you are energetic, organized, and thrive in a fast-paced environment, we want to meet you.
Our BDC team is the first point of contact for many of our customers, so professionalism, communication skills, and a commitment to excellent service are critical.
What You’ll Do
Respond to inbound internet and phone inquiries from customers
Schedule appointments for the sales and service departments
Follow up with leads and maintain consistent communication with potential customers
Confirm upcoming appointments and maintain accurate records in the CRM
Work closely with the sales team to ensure a smooth customer experience
Maintain a high level of professionalism and customer satisfaction
What We’re Looking For
Strong work ethic and a desire to grow within the automotive industry
Excellent communication skills (phone, text, and email)
Positive attitude and team-first mindset
Organized and detail-oriented
Comfortable using computers and CRM systems
Previous BDC, call center, or customer service experience is a plus but not required
What We Offer
Competitive pay plan
Opportunity for advancement within the dealership
Supportive team environment
Training and development to help you succeed
If you're looking for a place where your effort is rewarded and your career can grow, Crossroads Chevrolet is the place for you.