Customer Service Technician – Water Mitigation
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Summary
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The Customer Service Technician – Water Mitigation plays a critical role in delivering timely, compassionate, and professional service to customers affected by water damage. This field -focused position centers on managing referral -based leads, conducting property inspections, and guiding homeowners through every step of the mitigation process with clarity and empathy. The ideal candidate is a self -driven technician who excels in high -pressure environments, builds trust quickly, and prioritizes customer satisfaction and job accuracy. With a strong emphasis on performance and growth, this role offers a clear path to higher earnings, leadership opportunities, and long -term career advancement within a rapidly expanding restoration company. The position is ideal for individuals with field service experience in mitigation, plumbing, construction, or related trades who are passionate about service and problem -solving.
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Responsibilities
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• Manage end -to -end customer experience for water mitigation jobs, from initial contact to job completion
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• Run referral -based leads with a customer -first mindset
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• Conduct thorough property inspections to assess damage and determine mitigation needs
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• Clearly explain the mitigation process, timelines, and next steps to customers
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• Build trust and rapport with homeowners, property managers, and referral partners
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• Address customer concerns and objections with empathy and professionalism
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• Secure signed work authorizations to enable job production
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• Maintain consistent, positive communication throughout the job lifecycle
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• Coordinate seamlessly with internal operations and field teams after the sale
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• Provide timely follow -up and feedback to ensure customer satisfaction
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• Participate in on -call rotation (approximately ${oncall<\/i>daysper<\/i>month} days per month)
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• Support company expansion into new markets through consistent, high -quality performance
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  Requirements<\/h3>

  Requirements:<\/b>
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  • Solid understanding of property damage and repair processes
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  • Proven ability to communicate clearly and compassionately during stressful situations
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  • Confidence in conducting property inspections and identifying mitigation needs
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  • Strong interpersonal and relationship management skills
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  • Ability to follow through on commitments and manage multiple tasks efficiently
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  • Willingness to participate in on -call rotation (approximately 7 -12 days per month)
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  • Self -driven mindset focused on customer satisfaction and job completion
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  • Experience in water mitigation, restoration, plumbing, HVAC, construction, or field service roles is highly beneficial
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  • Valid driver’s license and reliable transportation
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    Note: Leads are abundant and the commissions and bonuses should easily double the salary. <\/b>
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