Under the direction of the Supervisor, Beverage, the Bartender is responsible for delivering accurate, responsible, and efficient service to guests. While adhering to the Yaamava' Brand Standards, the Bartender provides beverage service at an assigned venue, outdoor pool deck or special events. The assigned duties include accurately processing all transactions and ensuring guest satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Communicates with guests in an attentive and welcoming manner. Efficiently and accurately expedites large quantities of drinks during peak hours, while simultaneously serving multiple guests. Service may include delivering food items, ensuring plates are properly garnished and food quality standards are met upon delivery.
• Maintains knowledge of all drinks, recipes, and beer items available, the price of each, Alcohol by Volume (ABV), and how drinks are prepared and garnished. Prepares fresh fruit garnishes, juices, syrups, and mixers from scratch. Stocks the bar at the start of the shift and breaks down and cleans the bar at closing.
• Verifies the legal age of all guests who appear to be under the age of 30. Ensures accurate payment collection for each drink or round of drinks when ordered, making sure there are no running tabs. All beverage orders are "Cash and Carry" at the bars and on the casino floor. The only exception is inside restaurants, where alcohol purchases are added to the guest's check, and the total is paid at the end of the meal.
• Verifies alcohol inventory in the liquor cabinet is accurate at start of shift and properly requests replacement alcohol bottles following appropriate procedures. Ensures the proper setup of bar tops, including beverage napkins, stir sticks, sword picks, and garnish trays with ice and garnishes. Depending on the venue, this may also include matches and ashtrays.
• Responsible for a $2,000.00 Bank, utilized to receive payment and provide change to guests and Cocktail/Beverage Servers. Responsible for any and all monies owed and paying all outstanding debts, as well as void orders.
• Responsible for overall cleanliness, organization, and preparedness of immediate workspace and adjacent areas. Always ensures a clean and sanitary bar top.
• Assists with special projects as directed by the Supervisor including, monthly meetings, special banquets, concerts, and special guests.
• Reports any problems or concerns to management on duty, including any issues related to Highly Disruptive Behavior (HBD) guests.
• Performs other duties as assigned to support the ecient operation of the department.
EDUCATIONAL, EXPERIENCE AND QUALIFICATION
High School Diploma or GED required
Minimum three (3) months of related experience and/or training required
Must be at least 21 years of age
KNOWLEDGE, SKILLS AND ABILITIES (KSA)
Must be able to read, write and communicate in the English language
Must be able to perform simple mathematical operations (addition, subtraction, multiplication, and division)
Must be able to manage cash transactions accurately and securely
Must be able to provide friendly and efficient service to guests and team members, addressing their needs and resolving issues
Must be able to have clear and effective communication with guests and team members
Must be able to work under pressure by staying calm and efficient during busy period(s)
REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license
Must obtain and maintain a current Food Handler's Card
Must obtain and maintain Training for Intervention Procedures (TIPS) Certification upon employment
Select One of the Following for Driving Responsibilities:
No Driving Responsibilities: Role does not require a driver's license or insurance
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job
Primary work environment is in a climate-controlled Casino & Resort setting
Work requires travel to attend meetings, trade shows, and conferences
Incumbents may be required to work evening, weekend and holiday shifts
Must be able to work in a fast-paced, high-demand environment
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally
Sedentary work: involves sitting most of the time
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours
Must present a neat, clean, and well-groomed appearance in accordance with departmental policy
The employee may be exposed to fumes or airborne particles including secondhand smoke
Reasonable accommodation will be made in compliance with all applicable law
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!