Bartender - Hard Rock Live

Responsibilities:

• Takes orders from guests or servers.
• Maintains a 2 minute or less production cycle for a 20-drink tray or a 2 minute cycle (2 drinks a minute) for a cash bar.
• Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Provides fast, friendly, and professional service.
• Provides personalized service and uses guest's name.
• Orders and requisitions liquors and supplies.
• Arranges bottles and glasses to make attractive display.
• Slices and pits fruit for garnishing drinks.
• Replenishes bar snacks such as chips, pretzels and nuts.
• Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
• Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.
• Adheres to department and property policies and procedures.
• Maintains knowledge of property information, including memorabilia.
• Follows alcohol awareness procedures regarding company's responsible beverage service.
• Serves as ambassador of goodwill while working and at guest and public relations functions.
• Promotes casino events and programs.
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Requests ID from customers when legal age is questionable.
• Works well with others, especially beverage servers, bartenders, bar backs, beverage supervisor, and slots supervisor.
• Resolves service problems according to guidelines.
• Upholds the Mission Statement - We create authentic experiences that rock.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Hard Rock Values!
• Works banquet functions, and catering events.
• Maintains proper sanitation levels at the Bars.

Competencies:

• Must be able to read, write legibly, understand and speak English.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests
• Must be able to count money and change correctly.
• Available to work required schedule, which may include nights, weekends, holidays, and overtime as needed.
• Must have basic mathematical skills. Must be able to add, subtract, multiply and divide.
• Must meet professional appearance standards as prescribed by Company policy.
• Ability to interpret a variety of instructions.
• Must project a positive image.
• High energy level.
• Excellent interpersonal skills.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Excellent interpersonal and communication skills.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Must be able to pass serving alcohol responsibly class and be knowledgeable of A.B.C laws. Also be knowledgeable with regulations related to alcohol gaming.
• Must be willing to work a flexible schedule, including holidays and weekends.