Attend pre-function meeting to learn function particulars including guest and hotel expectations
Know the menu for each function served and be able to explain major ingredients and preparation methods for each item to be served.
Set up function according to Banquet Event Order (BEO) including draping tables, setting silverware, folding napkins, preparing drinks and setting centerpieces
Ensure cleanliness of linen, silverware, and glassware
Set tables correctly and uniformly. Set professional, creative, functional, clean buffets
Greet and serve guests following policies and procedures
Assisting in all aspects of service
Immediately notify management of incidents involving possible excessive alcohol consumption or an impaired condition
Follow check and payment policies and procedures when serving a-la-carte and beverage orders
Use proper in-room clearing and aisle tray breakdown
Keep station neat and clean while serving guests
Break-down buffet or other special food service tables/equipment
Complete assigned side work and related cleaning duties
On time and at work when scheduled, and in proper uniform
Attend department meetings as scheduled
Consistent professional and positive attitude and actions when communicating with guests, vendors and associates
Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken
Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason
Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested