A Banquet Server is responsible for the set up and the service of all assigned banquet functions. Job Duties & Functions
• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with company standards and regulations to encourage safe and efficient hotel operations
• Comply with certification requirements as applicable for position to include Alcohol Awareness, Food handlers, Safety, etc
• Maintain a friendly and warm demeanor at all times
• Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently
• Know how to read the Banquet Event Order and be familiar with the menu of the assigned function
• Serve guests according to the hotel's standards in a friendly, courteous, and professional manner
• Respond to guest problems, complaints and accidents; Refer to management, if necessary
• Be informed of all current hotel policies
• Be familiar with fire exits, fire extinguisher locations and safety rules
• Maintain the banquet store room in a neat and organized manner, stocked with any and all appropriate supplies necessary for food service functions
• Clear banquet space after the completion of functions and ensure that all equipment and supplies are stored and restocked properly
• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and all of their fellow employees
• Be familiar with the organization of the hotel and know the function of each department
• Handle items for “Lost and Found” according to the standards
• Perform other tasks/jobs as assigned by supervisor or manager
• Attend meetings as required by management
• Access to back of house areas of the hotel and sensitive information
• Interact and occasionally have unsupervised contact with guests and/or colleagues
• Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, and Master Keys and/or guestrooms
• Maintain a high level of trust and responsibility
• Represent the company with certain level of reputation and good character as well as exercise sound judgement
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