The Banquet Manager oversees the daily operations of the Banquet area, ensuring customer satisfaction, high-quality service, and compliance with local and corporate standards. This role directly impacts guest experience, operational efficiency, and the financial performance of banquet services. HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE Supervise and direct Banquet associates, including captains, servers, lead housemen, and housemen. - Interview, recommend hiring, schedule, train, develop, coach, and counsel staff; manage performance reviews, salary recommendations, discipline, and terminations as appropriate.
- Oversee daily Banquet operations, including ordering and maintaining supplies, reviewing set-up, and ensuring food and beverage preparation and service meet standards.
- Ensure compliance with LSOPs, SOPs, Banquet Event Orders, and safety regulations to deliver optimal service, quality, and hospitality.
- Meet with customers to review Banquet Event Orders, address changes, resolve issues, and ensure a quality experience.
- Calculate and review Banquet checks for accuracy and present for customer signature.
- Prepare daily service charges and payroll, ensuring accurate and timely reporting to the Accounting Department.
- Monitor and maintain sanitation and maintenance of Banquet areas and equipment to protect assets and service quality.
- Comply with attendance rules and maintain regular availability.
- Other duties as assigned.
KEY STRENGTHS FOR SUCCESS - Strong leadership and team management skills.
- Excellent customer service and interpersonal communication abilities.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Strong organizational and problem-solving skills.
- Knowledge of Banquet Event Orders, operational standards, and safety procedures.
- Attention to detail in financial reporting and operational compliance.
PROFESSIONAL EXPERIENCE - 1–2 years of relevant experience in banquet management or a related role.
- Experience overseeing staff, event execution, and daily operations within a hospitality environment.
- Familiarity with budgeting, payroll, and service charge reporting.
- Hotel experience preferred.
ACADEMIC BACKGROUND - More than two years of post-high school education.
Benefits - Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee discounts
- Paid vacation & sick time
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