Banquet Services, Beverages, Casinos, Catering Services, Communication Skills, Customer Support/Service, Detail Oriented, Diversity, English Language, Food and Beverage Industry, Gaming, Leadership, Life Insurance, Microsoft Word, People Management, Performance Management, Physical Demands, Point of Sale (POS) Software, Regulations, Standard Operating Procedures (SOP), Team Player, Telephone Skills, Time Management
Why We Need Your Talents:
The Banquet Captain plays an essential leadership role in delivering exceptional banquet and event experiences by overseeing the setup, service, and breakdown of all food and beverage functions. Your ability to guide the banquet team, uphold service standards, and create a welcoming and polished environment ensures that every event—large or small—meets the high expectations of our guests and clients. Through strong communication, attention to detail, and a commitment to hospitality, you help ensure smooth event execution and contribute directly to the elevated service and professionalism that define the Live! Casino & Hotel experience.
Responsibilities:
Where You'll Make an Impact:
- Assist the Banquet Manager with scheduling, reporting, training and performance management.
- Guide the Banquet servers in set up of tables and place settings.
- Assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
- Greet and welcome client representative and guests, responding to requests in a timely, friendly and efficient manner.
- Ensure guest satisfaction throughout the meal service.
- Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.
- Assist in the service oversight catered functions, in house and off site.
- Responsible for making the function space visually appealing and presenting the menu offering for the event.
- Responsible for consistently implementing the service standards and operating procedures in the banquet and catering service.
- Provide excellent customer service and ensure customer needs are met.
- Provide unique and creative ideas to enhance meetings & group experience.
- Be familiar with all current and upcoming event details.
- Should be able to work under pressure and also work in long or break shifts.
- Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned.
Skills to Help You Succeed:
- Customer service experience dealing directly with customers.
- POS (point of sales) Software experience.
- Upbeat, outgoing and positive attitude.
- Flexible schedule.
- Ability to:
- Speak with others using clear, fluent English and professional language.
- Answer telephones using appropriate etiquette.
- Read and comprehend basic instructions.
- Perform assigned duties under frequent time pressure in an interruptive environment.
- Good communication skills.
- Proficient in Micros, XLS, and Microsoft Word.
- Experience working in a team environment.
Qualifications:
Must-Haves:
- Education: A high school diploma or equivalent GED is required.
- Experience: Supervisory/lead experience in F&B preferred.
- Two years of banquet service experience.
- Alcohol Beverage Control card and any applicable health certificates
- Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
Physical Requirements:
- Stand, sit or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Standing and walking for the duration of the shift.
- Repetitive lifting up to 75 pounds.
- Bending, stooping, and squatting.
Working Conditions:
- 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
What We Offer:
Perks We Offer You
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
Life at Live!
Individuals chosen to be part of the Live! Team can expect:
- To be part of an exciting experience unlike any other in the market.
- To be given the power and responsibility to put service and community first.
- To come together as a strong team, while valuing and celebrating our diversity.
- To be given the tools, resources, and opportunity to grow in their career.
- To work hard and have fun.
- Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
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Live! Casino and Hotel Maryland