Banquet Assistant Manager

• Please note: a resume is required for this position*

Pay Rate: $57,200 starting salary

SUMMARY: To provide leadership to the Banquet Department staff and support to the Banquet Manager in all areas of operational aspects of banquet operations within a large-scale casino resort environment. This position ensures seamless coordination of all casino and event functions including corporate banquets, entertainment receptions, VIP dinners, and hospitality service.

The Assistant Banquet Manager maintains the highest standards of service quality, organization, and guest satisfaction while leading banquet teams and coordinating logistics with multiple departments. Responsible for a high level of guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in planning, organizing, and executing all casino banquet and event functions including concerts, player appreciation events, weddings, and corporate meetings.
• Review Banquet Event Orders (BEOs) for menu selections, setup requirements, staffing, and service standards.
• Coordinate with culinary, beverage, and entertainment teams to ensure flawless execution of each event.
• Supervise setup, service, and breakdown to maintain property and brand standards across banquet spaces and hospitality suites.
• Ensure all events reflect the casino's guest service and operational excellence standards.
• Participate in post-event evaluations to assess efficiency, service quality, and guest satisfaction.
• Supervise banquet servers, bartenders, and setup staff, ensuring consistent, professional service across all functions.
• Conduct pre-shift briefings outlining event details, timing, and service expectations.
• Assist with recruiting, onboarding, and training banquet and support staff.
• Hire, schedule, coach, and develop staff and conduct performance reviews
• Assist with office duties, such as billing, payroll, inventory and ordering.

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• 3 years supervisory experience with Banquet operations in high-volume venues

Preferred:

• Previous casino experience

Skills

Required:

• Accurate and detail-oriented
• Strong organizational skills
• Excellent written communication skills
• Excellent verbal and interpersonal communication skills
• Excellent problem-solving skills
• Strong leadership skills

Preferred:

• Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP

Abilities

Required:

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to assist in the management of departmental budget and control labor and expenses
• Ability to manage projects in a timely and efficient manner
• Ability to independently complete multiple tasks in a professional manner
• Ability to serve both internal and external customers
• Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING

• Treasure Island guest service training
• TIPS training and certification
• CPR
• Serve Safe Certification
• AGYLSIS Training
• Effectively Handling Harassment training
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to walk and / or stand and sit for long periods throughout the day
• Must have a good sense of balance and be able to bend and kneel
• Must be able to push, pull and grasp objects
• Must have the ability to independently lift up to 50 pounds infrequently
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Extensive computer use
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact