Banking Regulations, Banking Services, Bankruptcy, Communication Skills, Credit Cards, Customer Relations, Customer/Client Research, Documentation, Home Equity Line of Credit (HELOC), Inbound Call Centers, Loan Servicing, Loans
Job Description
We are seeking an Inbound Customer Contact Specialist that will service bank accounts including loans, credit cards, checking/savings, and HELOCs for deceased members. These calls involve speaking with next of kin who may have recently lost a loved one and are handling their affairs.
Responsibilities include:- Service loans and credit cards in bankruptcy, estate, and charged-off status
- Handle sensitive customer interactions (including deceased member accounts)
- Process payments and settlements
- Generate customer documentation and correspondence
- Collaborate with internal support teams
Required Experience- At least 1 year of inbound call center experience servicing loans and credit cards
- Experience must include accounts in at least 2 of 3 statuses:
- Bankruptcy
- Charged-Off
- Deceased member estate
- Strong preference for candidates with experience in all 3 areas
- Experience servicing accounts including:
- Taking payments
- Discussing and entering debt settlements
- Providing balances and account research
- Experience with banking regulations such as Reg F, UDAAP, Privacy Act
- Strong communication skills, especially in sensitive customer situations
- Reliable attendance is critical
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SLG Millennium Group LLC