Sign upLog in

Banking Managing Director - Customer Advocacy & Quality Assurance

Alliance of Professionals & Consultants, Inc.

Raleigh, NC

Apply
JOB DETAILS
SALARY
$158,960–$206,940 Per Year
LOCATION
Raleigh, NC
POSTED
30+ days ago
Job Title: Banking Managing Director – Customer Advocacy & Quality Assurance
Type: Direct Hire
Work Location: Hybrid position in Raleigh, NC

Job Overview:

Managing Director – Customer Advocacy & Quality Assurance plays a critical leadership role in overseeing complaint management, second-line quality assurance, and risk-based testing and monitoring across the enterprise.

Essential Job Responsibilities:
 
  • Oversee Customer Advocacy, Complaint Management, and QA programs
  • Define and execute risk-based testing and monitoring strategy
  • Approve regulatory and executive-level complaint responses
  • Identify root causes and ensure remediation plans are effective
  • Partner with ERM and Internal Audit on control environment oversight
  • Prepare compliance and risk reports for executives and the Board
  • Stay current on regulatory changes and assess impacts
  • Lead, coach, and develop team members
  • Support enterprise risk mitigation initiatives

Required Skills & Experience:
 
  • Bachelor’s degree in Business, Finance, Accounting, or related field
  • 10–15 years of banking experience (compliance, risk, QA, or audit)
  • 7+ years in compliance, including 5+ years leading teams
  • CRCM certification or equivalent experience
  • Experience building QA/testing programs
  • Strong knowledge of state and federal compliance regulations
  • Experience with root cause analysis and remediation
  • Strong analytical, communication, and organizational skills
  • Proficiency in Microsoft Office (especially Excel)

Big Bonus Points if you Have:
 
  • Experience working with regulators
  • Background in bank, fintech, or bank-partner environments
  • Familiarity with Jack Henry or similar core systems
  • Project management experience

Job Requisition # 40180

A reasonable estimate of the Base Salary for this role is $158,960 - $206,940 per year. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.

#LI-JN1

About the Company

A

Alliance of Professionals & Consultants, Inc.

Alliance of Professionals & Consultants, Inc. (APC), is an award-winning, ISO 9001:2015 certified business in operation since 1993. Its focus is finding & placing top IT, marketing, engineering, energy, and other highly skilled talent. Additionally, APC offers a full suite of contract labor-related business solutions for mid- to large-sized companies. Headquartered in Raleigh, NC, the Native American-owned company has satellite offices throughout the US, with Professionals currently engaged on assignments in 40+ US states and six countries abroad.

APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Management Consulting Services
FOUNDED
1993
WEBSITE
https://www.apcinc.com/