Alliance/Partner Management, Bank Management, Banking Services, Coaching, Commercial Banking, Community Support, Cross-Selling, Customer Experience, Customer Support/Service, Exceeded Sales Goal, Federal Laws and Regulations, Financial Transactions, Lead Management, Leadership, Maintain Compliance, Market Share, Mentoring, Operational Audit, People Management, Profit & Loss, Profit & Loss Management, Requirements Management, Resolve Customer Issues, Sales, Sales Prospecting, Salesforce.com, Staff Development, State Laws and Regulations, Sustainability, Team Player, Transaction Processing/Management, Willing to Travel
If youre looking for a meaningful career, youll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Websters values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
This role is responsible for achievement of sales, service, operation goals for the Banking Center, based on Webster''s Strategic Guidelines. This individual assumes responsibility for the branch in the Banking Center Manager''s absence. They will work with existing clients and prospects to deepen the share of wallet and increase market share. They will play a vital role in the coaching of staff to cross sell products and services by maintaining a working knowledge of Webster''s products. They will assist with completion of required operational tasks to help the team achieve/ exceed audits. Colleague will develop and maintain a strong partnership with various business segments through collaboration and communication with the ability to supervise and coach others.
What you will do
- Assists Banking Center Manager with achievement of banking center sales, customer service, P&L management, operations, and employee development.
- Assumes responsibility for the banking center in the Managers absence and always ensures exceptional client experience.
- Expected to achieve/ exceed individual sales, service & operations targets.
- Responds to customers' needs by processing routine banking transactions accurately; prepare and compile client application/information to open accounts.
- Build COIs by networking and prospecting to propagate the Webster brand and create value.
- Successfully use lead management tools and resources to document activities, e.g., Salesforce.
- Support segmentation strategy with existing clients by implementing sales, retention, and other bank initiatives to support Banking Centers growth and profitability objectives.
- Assist with the completion of required audits and operational standards.
- Ensure compliance with Federal and State laws as well as bank policies and procedures. Meet/exceed branch evaluation requirements.
- Provide mentorship and guidance to colleagues to adhere to sales and service process by demonstrating leadership skills and modeling the way.
Skills and Abilities
- Working knowledge of all products and services.
- Keeps current with all systems used for branch transaction processing.
- Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
- Ability to work a flexible and/or rotating schedule. May be required to work Saturdays, Sundays and extended hours. Travel may be required to alternate Banking Centers.
Education Qualifications
- H.S. Diploma or General Education Degree (GED) required
- college preferred
Experience Qualifications
- 3-4 years customer sales/service experience with 1-2 years supervisory experience. Demonstrated success in leading, coaching, and motivating required
The estimated salary range for this position is $28.00 USD to $31.00 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
#LI-SO1
Webster Financial Corporation and its subsidiaries (Webster) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.