Service our customers and provide support to Central Bancompany employees, while rotating into various duties and assignments as needed.
Provide customer service via telephone and email concerning consumer credit cards, small business credit cards, and debit cards, while exhibiting our legendary service standards.
Process daily payments, reports, application entry, and customer request for our credit cards and debit cards.
Answer questions and provide solutions to problems.
Handle internal and external customer issues and questions, work on some special projects or research customers' requests as needed. The contact with customer and employees will include phone, email, and some in person.
Maintain a high level of competency and handle all request, which may be via multiple electronic systems.
Respond to account inquiries, able to answer questions about accounts, products and services.
Have an understanding of our rates, special promotions, and all products in bankcard.
Answer telephone calls as they come in.
Effectively communicate and actively listen to internal and external customers to determine their needs.
Answer questions and solve problems.
Understand and maintain department files and keeps an organized work area.
Regularly complete training sessions to increase knowledge about the bank and the financial services industry.
Keep accurate CRM record of all customer contact.
Complete special projects as assigned.
Make decisions by following specific department and bank procedures. Has authority to make a decision benefiting the customer and not jeopardize the department or bank (i.e. refunding service charges).
Assignment, review, and approval of work may come in written or verbal form from the following sources: The Bankcard Director, Manager(s), or Supervisor(s).
May assist in preparing reports pertaining to their assigned work.
Take time to bring concerns to internal meetings and able to communicate effectively with co-workers and manager.
Have contact with every area of bankcard, and all our affiliates.
Utilize resources to gain information and assist in solving a problem; seeks help to answer questions concerning their department, or to refer a customer to an area for additional services.
Occasionally require assistance from other bank departments or from holding company operations.
Responsible for compliance with all banking regulations, which are applicable to the job.
Other duties as assigned.
Central Bank has been serving the St. Louis metropolitan area for over 115 years. Since our inception we have been a conservative financial institution and have always focused on the basic business of making loans in and attracting deposits from the communities we serve. Today we still take the same approach to our business throughout the metropolitan area.
We offer local management, long-term stability and a full range of deposit and lending products and services coupled with a very personalized approach to providing financial services.
We are one of the top mortgage lending providers in the St Louis area with a knowledgeable and experienced group of loan officers and mortgage staff. Our commercial lending team has a long history of working with businesses to finance their needs today and as they grow in the future.
Central Bank offers a full range of online banking services including online bill pay, mobile check deposit, e-statements and a full complement of checking and savings products
Central Bank is a wonderful place to grow and develop your talent! We are more than a place to work, we encourage teamwork, community involvement, and a family environment rooted in respect and pride for each person who contributes to our success and the success of our customers.
Central Bank is family-owned. We refer to our team as our “Central Bank family.” This comes from a genuine appreciation for the people who dedicate their talent to our company’s success. Providing outstanding benefits is one of the primary ways we strive to be an employer-of-choice. Our overall compensation philosophy is based on pay for performance and ensures our employees are paid competitively. Our employees also have access to a comprehensive package of benefits, rewards and recognition.