At the Badlands Off Road Park, we don't just sell products—we help create unforgettable adventures. Every day, we welcome off-road enthusiasts, campers, families, and outdoor adventurers from across the Midwest. Our team is passionate about delivering exceptional experiences, building lasting customer relationships, and creating a workplace where employees can grow professionally and personally.

We're looking for an energetic, motivated, and hands-on Assistant Store Manager who thrives in a fast-paced environment, enjoys developing others, and leads by example. If you're passionate about customer service, retail leadership, and creating an outstanding shopping experience, we'd love to hear from you.

Note: This position may be filled at a higher or lower level based on qualifications and experience. Compensation will be commensurate with experience.

Position Summary

The Assistant Store Manager partners with the Store Manager to oversee the daily operations of the Badlands Off Road store. This role is responsible for overseeing the park check-in process, supporting sales growth, leading and developing team members, maintaining operational excellence, managing inventory, and delivering an exceptional customer experience.

The ideal candidate is an approachable leader who enjoys coaching others, solving problems, and creating a positive, high-performing work environment.

What You'll Do

Leadership & Team Development

• Lead by example while promoting a positive, professional, and team-oriented culture.
• Assist with hiring, onboarding, training, coaching, and developing team members.
• Provide ongoing performance feedback, recognition, and accountability.
• Help create employee schedules that meet business needs while supporting exceptional customer service.
• Motivate the team to achieve individual and store performance goals.
• Assist in resolving employee concerns professionally and respectfully.

Customer Experience

• Deliver outstanding customer service that reflects the Badlands Off Road Park brand.
• Build lasting relationships with customers through product knowledge and genuine hospitality.
• Resolve customer concerns promptly and professionally.
• Support promotional events, seasonal activities, and special sales initiatives.
• Ensure every customer leaves with a positive shopping experience.

Sales & Business Performance

• Support the achievement of sales goals, KPIs, and profitability objectives.
• Monitor daily sales performance and identify opportunities for improvement.
• Encourage suggestive selling and product knowledge throughout the team.
• Analyze sales trends and customer feedback to improve store performance.

Store Operations

• Assist with opening and closing procedures.
• Maintain a clean, organized, safe, and inviting retail environment.
• Ensure company policies, procedures, and operational standards are consistently followed.
• This especially applies to the park check-in process of signing waivers, checking IDs, and communicating park rules and policies.
• Support cash handling procedures, register accuracy, and daily reconciliations.
• Assist with vendor deliveries, receiving merchandise, and stock organization.

Inventory Management

• Maintain accurate inventory records.
• Assist with receiving shipments, stock replenishment, cycle counts, and annual inventory.
• Help minimize inventory loss through organization, accountability, and loss prevention practices.
• Ensure merchandise is available and presented for maximum sales opportunities.

Visual Merchandising

• Maintain attractive product displays that reflect company standards.
• Execute seasonal floor sets and promotional displays.
• Ensure pricing, signage, and merchandise presentation remain accurate and visually appealing.

Safety & Compliance

• Promote a safe working environment for employees and customers.
• Ensure compliance with company safety policies and procedures.
• Report and address safety concerns promptly.
• Assist in maintaining OSHA and company compliance standards where applicable.

What We're Looking For

Required Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of retail experience.
• At least 1 year of leadership or supervisory experience.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic computer skills, including Microsoft Office and point-of-sale (POS) systems.
• Ability to exercise sound judgment, maintain confidentiality, and solve problems effectively.

Preferred Qualifications

• Associate's degree in Business, Retail Management, or a related field.
• Experience with inventory management systems and retail reporting.
• Bilingual (English/Spanish) is preferred but not required.
• Knowledge of off-road vehicles, powersports, camping, or outdoor recreation is a plus.

Physical Requirements

• Stand and walk for extended periods.
• Frequently bend, stoop, reach, kneel, and climb ladders.
• Lift and carry up to 30 pounds regularly.
• Occasionally lift up to 50 pounds with assistance.
• Work indoors and outdoors as business needs require.

Schedule

This position requires flexibility and may include:

• Days
• Evenings
• Weekends
• Holidays
• Overtime during peak seasons or special events

Why Join Badlands Off Road Park?

When you join our team, you're joining a company that values teamwork, integrity, accountability, and continuous growth. We believe our employees are our greatest asset, and we're committed to providing opportunities to learn, grow, and advance within our organization.

If you're ready to build your leadership career while helping create unforgettable experiences for our guests, we'd love to meet you.

Badlands Off Road Park is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with dignity and respect.

At the Badlands Off Road Park, we're on the lookout for individuals who possess unique combinations of talent, passion, a strong sense of responsibility, and a joyous attitude.
Join us in exploring your drive and dedication as we expand our team.

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