Back of House Team Leader

At Chick-fil-A, the Manager position is more than just a job, it’s an opportunity. In addition to working directly for an Independent Operator, team members gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds!

We are seeking individuals to be a part of our rewarding team. Applicants must be hard-working, fast-moving, responsible, and quick thinking. They should also exhibit the ability to go the extra mile and make personal connections with every guest.

THIS POSITION REQUIRES AVAILABILITY FROM 2PM-11PM DAILY.

Responsibilities:

• Lead the team with best practices
• Provide a remarkable guest experience to every guest
• Demonstrate the ability to work in all Front of House positions
• Know all basic food prep and safety
• Responsible for knowing what to do when the computer/register fails
• Count and verify registers and coupons
• Responsible for party trays and taking orders properly
• Demonstrate the ability to train others in “Recipe for Service” (CORE 4 + Required Service Behaviors)
• Must be able to read and interpret CEM reports
• Demonstrate the ability to do “Service Checks” and Coach for results (check for core 4, check for the recipe for service, check for 2nd-mile service and required service behaviors, ACES in their places)
• Must understand and be able to train on How to satisfy a disappointed customer (L.A.S.T.)
• Generate reports from the register (sales, cashier closes, paid out, pickups, deal with fake money, deal with fake coupons)
• Demonstrate the ability to close a shift and code end of shift items properly and effectively
• Must understand how to deal with customer/employee injuries (SEDGWICK)
• Do Walk-Thru’s with Leaders (ensure restroom, dining room, front line, parking lot cleanliness, ensure all team members are in proper uniform, play-land, speed of service)
• Know and be able to train on all policies

Characteristics:

• Team mindset
• Work with the existing team well
• You show you want to be here
• Integrity
• Heart
• Supports vision of the restaurant
• Leads by example
• Builds relationships
• Good communication
• Able to take vision, goals, core values and all information from leaders and communicate to each team member
• Servant leadership- Serve the team members in the kitchen who in turn serve front line who in turn serve our guests

A Manager should:

• Work a minimum of forty-five hours per week in the restaurant (5 days) including Friday and Saturday
• Allocate at least two hours per week to planning
• Focus on systematically and effectively communicating all related goals and success factors to Team Members

Qualifications: 

• Demonstrates loyalty, integrity, motivation, trustworthiness, dependability, empathy and professionalism
• A passion for people and service
• 3 + years of leadership in the food industry
• Able to lead, coach and delegate a team of individuals in a fast paced environment
• Able to make quick decisions with the restaurant's best interest in mind
• Ability to develop others
• Eagerness to learn and improve yourself
• A commitment to quality in everything you do
• Open Availability

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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