Back of House Director

Overview:

We’re seeking an mature and energetic Back of House Director to lead kitchen operations at our Chick-fil-A restaurant. You’ll ensure food quality, operational excellence, team development, and a food safe back-of-house environment that delivers the Chick-fil-A standard of hospitality.

Key Responsibilities:

• Oversee daily BOH operations: food preparation, cooking, temperature control, portioning, and serving standards.
• Train, coach, and mentor BOH team members; hire and schedule staff to meet business needs.
• Maintain consistent product quality, speed of service, and adherence to Chick-fil-A recipes and procedures.
• Implement and enforce food safety, sanitation, and HACCP guidelines; manage health inspection and food safety audit readiness.
• Monitor inventory, ordering, waste control, and cost management to meet financial targets.
• Drive continuous improvement in processes, productivity, and safety.
• Communicate and collaborate with FOH leadership to support guest experience and peak service periods.
• Maintain accurate records (temperature logs, prep lists, inventory reports) and complete required reports on time.
• Work on developing a positive work culture and a place of continuous growth and improvement.

Preferred Experience (not required):

• 3+ years of supervisory/management experience in fast-casual or quick-service restaurant BOH operations (preferred: Chick-fil-A experience).
• Strong knowledge of food safety, sanitation, and kitchen operations. Food Handler/ServSafe certification preferred or required by location.
• Proven ability to lead, motivate, and develop teams in a high-volume environment.
• Excellent organizational, communication, and problem-solving skills.
• Ability to work flexible hours, including early mornings, nights, weekends, and holidays.
• Ability to stand for long periods, lift up to 50 lbs, and work in a fast-paced kitchen environment.
• Experience with inventory management and cost control.
• Experience hiring and training hourly employees.
• Passion for hospitality and delivering an exceptional guest experience.

Compensation & Benefits:

• Quick Development Process
• Health, dental, and vision insurance options.
• Meal discounts and employee development opportunities.
• Supportive team environment and leadership growth potential.

Development Process:

• This position starts as a team member for a set period of time to ensure culture fit, operational competency, and leadership capacity are up to standard
• After designated KPI's are hit promotion through the leadership process until Director level is attained.
• Hiring of this position is not a guarantee of director position but rather an opportunity and intentional touch points on progress and feedback.
• Pay will reflect each level of leadership attained.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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