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n Store Directornn
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n Ref #n
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n W178218n
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n State/Regionn
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n Illinoisn
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n Departmentn
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n Retail Storesn
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n Locationn
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n United Statesn
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n Chicagon
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Pay Range: The pay range for this job is $120000 - $165000 annually; actual pay is dependent on experience and geographic location.
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Benefits: Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, hybrid working arrangements, incentive compensation, where applicable, and varied learning opportunities.
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n COMPANY DESCRIPTIONn
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Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
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n POSITION OVERVIEWn
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The Store Director leads our flagship locations on Madison Avenue, ensuring that the highest standards of Ralph Lauren service excellence are followed, and customer expectations consistently exceed expectations. This position develops store strategies to drive long term, sustainable business results through assessment of performance KPIs, client retention and new client acquisition opportunities. The Head of Madison Avenue, Womenxe2x80x99s Kids, and Baby is accountable for ensuring operational efficiencies in store and prioritizes their team, through in the moment feedback, coaching and development.
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n ESSENTIAL DUTIES & RESPONSIBILITIESn
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xe2x80xa2 Creates a clear, achievable, and inspirational strategy for assigned stores that can be achieved through people and product Responsible for delivering sales plan and positively influencing overall performance KPI targets.
xe2x80xa2 xe2x80x8bOwns store P&L expenses and strategically optimizes payroll budget.
xe2x80xa2 Accountable for team Engagement & Enablement scores and developing and keeping action plans alive while driving improvements in culture year on year; achieve above retail norm scores on E&E. Owns key employee lifecycle processes for assigned Flagship locations including pathway to growth, compensation review and performance management.
xe2x80xa2 Owns recruitment strategy and succession planning; conducts career pathing conversations with high potential employees to build internal bench strength.
xe2x80xa2 Responsible for selection of talent for assigned stores, including reduction in fill time, reduction in employee turnover, and maintenance of talent pipelines for all positions within assigned flagship locations.
xe2x80xa2 Maintains a team that represents the consumer base of the stores xe2x80x93 DEI representation variation; partners with Employee Experience Manager to organize all Ave team and community moments.
xe2x80xa2 Creates and fosters a culture of coaching, feedback and accountability. Provides continuous feedback on performance.
xe2x80xa2 Ensures all Department Managers and Assistant Department Managers understand roles and responsibilitiesxe2x80x93 execution of BSDs resulting in improved sales professional accountability, brand standards, stock room management, operational excellence, and overall store cleanliness expectations.
xe2x80xa2 Leads Manager all Avenue Operations to ensure operational efficiencies and excellence resulting in a positive end to end customer experience.
xe2x80xa2 Responsible for client spend and retention; ensures team is focusing on client data capture, bespoke quality outreach per consumer segmentation and marketing event execution, resulting in new client growth, retention and spend growth year over year.
xe2x80xa2 Ensures quick resolution of customer issues and escalates as required.
xe2x80xa2 Acts as an ambassador externally, fostering and developing new relationships for partnership and competitive benchmarking.
xe2x80xa2 Ensures consistent presentation standards are met, through partnership, planning, and execution with Brand Image team.
xe2x80xa2 Responsible for swift resolution on store people issues such as performance and escalated employee relation issues in partnership with Employee Experience Manager and People Team.
xe2x80xa2 Escalates outstanding Repairs & Maintenance as needed and ensures all store Health and Safety standards are being met.
xe2x80xa2 Responsible for ensuring input and feedback to cross-functional teams is escalated as needed. Breaking down roadblocks and barriers as needed through close partnership with corporate team including Hospitality (Ralphxe2x80x99s coffee), Marketing/PR (special in-store events/activities), Buying/Planning/Allocation, Corporate Brand Merchandising; welcomes employees into the flagship location during store visits/tours.
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n EXPERIENCE, SKILLS & KNOWLEDGEn
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xc2xb7 Proven people leadership skills, to inspire, motivate and lead highly engaged, productive teams.
xc2xb7 Ability to influence and collaborate strategically with cross-functional partners.
xc2xb7 Deep understanding of Retail, including a knowledge and appreciation for luxury.
xc2xb7 Strong communication and interpersonal skills.
xc2xb7 Strong business acumen and analytical abilities to drive store strategies.
xc2xb7 Experience leading teams of people leaders, with a focus on continuous talent assessment and development of team.
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n Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.n
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n n n n n nn n n n n n n n APPLY n n n n n nn n n n n n n n n n n n n Share this job n n nn n n n n n n n n n n Job Notifications n n nn n n Sign up to receive job notifications n n n n Notify Me n n n nn n n n n nn n n n n n nn n n n n nn n n n n n n n n n n nn n Ralph Lauren is dedicated to providing a comfortable and consciosusly inclusive work enviroment for everyone regardlessn of gender identity and expression, race, religion, national origin, sexual orientation, age, marital status, disability, or any other categoryn protected by applicable law. If you are vision-impaired or have some disability under the Americans with Disabilities Act or a similar law, and youn wish to discuss potential acommodations related to applying for employment at Ralph Lauren, please contact Global People Practices atn [email protected] n For all other application support inquiries, please contact [email protected] n nn n n Privacy Noticen |n Terms of Usen |n n Manage Cookie Settings n n n n n n RALPHLAUREN.COM n nn n n FOLLOW US nn n n n n n n n nn nn nn nn nn nn nn'