OverviewAfter the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.Work Location: This is a remote/work from home position.Compensation: $14-16/hour + Monthly Commission Bonus StructureBuild Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.Why should you consider TSI?Work from homePaid trainingTeam-oriented work environmentGrowth opportunityGenerous bonus opportunityComprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!ResponsibilitiesCommunicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accountsProviding thorough, efficient, and accurate account updates on computer files for each call made or receivedSkip tracing to locate consumer contact informationCounseling delinquent consumers to assist in finding funds to meet their payment obligationsComplying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job dutiesComplying with and staying up-to-date on all TSI policies and proceduresMaintaining knowledge of functional areas, company policies, and proceduresProviding feedback to management concerning possible problems or areas of improvementMaking recommendations to implement improved processesPerforming other duties as assigned by managementQualificationsHigh School Diploma or GED requiredExperience in commercial collections requiredExcellent verbal and written communication skillsStrong work ethic and a proven record of accomplishmentsStrong interpersonal skills and integrityGood organizational skillsProfessional phone etiquettePositive attitudeAbility to solve problemsWork well in a team/competitive environmentNegotiation skillsAS/400 and FACS experience is a plusFDCPA knowledge is helpfulAbility to successfully pass pre-employment criminal background and drug screeningAvailable to work between 8:00am and 5:00pm, Monday - FridayStable work historyAbility to maintain confidentialityFor Remote Positions:The minimum internet speed requirements for remote work are as follows:Broadband internet connection (No DSL, or Dial Up)Hard wired connection required (no Wi‑Fi, Wi‑Fi hotspots)Speed Test Results: 25 mbps download, 20 mbps uploadThis job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.#J-18808-Ljbffr